ERICA GRIFFIN-TAYLOR
Lancaster,TX
Summary
Proven ability to work well in a high pressure environment, very skilled at organizing complex projects, defining project priorities, and delegating tasks. Most of all I'm very dependable, self-motivated and assertive.
Overview
25
25
years of professional experience
Work History
Manufacturing Lead
Schneider Electric
Red Oak, TX
04.2024 - Current
- Works on projects to improve manufacturing processes, quality, and efficiency
- Lead teams, develop new processes, and ensure compliance with industry standards
Switchboard Mechanic
Siemens
Grand Prairie, TX
04.2023 - 01.2024
- Assembled work in a switchboard manufacturing environment, reading schematics drawings, setting panels, and wiring
Assembly Production Specialist
Hiregenics
Gurnee, IL
10.2020 - 04.2023
- Performed work required on an assembly line for the assembly of medical components, devices and/or the final product with supervision
Assembler 3
Insinkerator
Racine, WI
01.2016 - 10.2020
- Used a variety of hand & power tools, fixtures, work instructions and test equipment on an assembly line to perform a series of operations to correctly assemble garbage disposals
Quality Control Specialist / Rework Coordinator / Inventory Control
Cree
Racine, WI
08.2013 - 01.2016
- Quality Control maintains quality standards by approving incoming materials, in-process production, finished products, and recording the results
- Rework Coordinator Identified and performed a variety of repairs to products in preparation for delivery, read and follow standard work or repair manuals for instruction
- Inventory Control manages inventory levels to ensure that you are keeping the optimal amount of each product
Relief Manager
Public Storage
Milwaukee, WI
05.2011 - 02.2013
- Rented storage units, clean / maintain property, take payments, make collections calls on past due accounts, make bank drops, count and balance cash drawers / safe
Loan Servicing Representative I
Wells Fargo
Milwaukee, WI
03.2009 - 05.2011
- Provided exceptional customer service and resolved customer complaints
- Work with borrowers, real estate agents, attorneys, agencies, and realtors to determine workout options
- Including: loan modifications, pre-foreclosure sales, deeds in lieu, repayment plans, and forbearance agreements
- Maintain a high degree of customer contact, through inbound and outbound customer calls
- Successfully managed customers’ accounts
Head Cashier
Lowes Home Improvement
Painesville, OH
07.2004 - 03.2009
- Arranged for repair and replacement of defective items covered by warranty
- Prepared special work orders
- Trained and managed 10 to 15 cashiers / lot attendants
- Approved customer's checks and provided check cashing service according to exchange policy
- Answered customer's telephone, mail and in-person inquiries and directed customers to appropriate sales areas
- Resolved customer complaints and requests for refunds, exchanges and adjustments
Customer-Service Clerk
Home Depot
Milwaukee, WI
01.2000 - 07.2004
- Prepared special order worksheets
- Kept records of services in progress
- Notified customers when service was completed and accepted payments
- Answered customer's telephone, mail and in-person inquiries and directed customers to appropriate sales area
Education
Accounting -
Gateway Technical College
Kenosha, WI04-2025
High School -
Riverside High School
Milwaukee, WI01.2000
Skills
- Accountability
- Active Listening
- Leadership
- Customer Service
- Motivation
- Negotiation
- Accounting
- Open-Mindedness
- Organization
- Patience
- Goal-Setting
- Teamwork
- Time Management
- Handling Pressure
- Data entry
- Problem solving
- Time management
- Team leadership
- Inventory management
- Regulatory compliance
- Microsoft Excel
References
Upon Request
Timeline
Manufacturing Lead
Schneider Electric
04.2024 - Current
Switchboard Mechanic
Siemens
04.2023 - 01.2024
Assembly Production Specialist
Hiregenics
10.2020 - 04.2023
Assembler 3
Insinkerator
01.2016 - 10.2020
Quality Control Specialist / Rework Coordinator / Inventory Control
Cree
08.2013 - 01.2016
Relief Manager
Public Storage
05.2011 - 02.2013
Loan Servicing Representative I
Wells Fargo
03.2009 - 05.2011
Head Cashier
Lowes Home Improvement
07.2004 - 03.2009
Customer-Service Clerk
Home Depot
01.2000 - 07.2004
Accounting -
Gateway Technical College
High School -
Riverside High School