Erica Grisolia
Runnemede
Summary
Detail-oriented organizes files and communications. Supports office operations with clerical expertise and strong follow-through on daily tasks and open issues. Brings excellent understanding of medical terminology, coding and billing practices.
Overview
30
30
years of professional experience
Work History
Patient Care Technician
Virtua Hospital
Marlton, NJ
12.2024 - Current
- Provided direct patient care, assisting with activities of daily living and mobility support.
- Monitored vital signs and documented patient information in electronic health records.
- Collaborated with nursing staff to develop personalized care plans for diverse patient populations.
- Educated patients and families on post-treatment care and recovery processes.
- Implemented infection control protocols to maintain a safe healthcare environment.
- Contributed to quality improvement initiatives aimed at enhancing patient satisfaction and outcomes.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Bladder scans
Medical Receptionist /Assistant
Foot health centers
Medford, NJ
12.2013 - 07.2021
- Set up appointments for physician visits and procedures using calendar software.
- Updated group medical records and technical library to promote smooth office operations.
- Entered insurance, demographics and health history into patient database.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Informed patients of financial responsibilities prior to rendering services.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Conducted patient intake interviews to collect medical information and insurance details.
- Gathered, transcribed and typed medical information into charts.
- Compiled physical and digital documents, charts and reports.
- Followed infection control procedures to protect patients and staff in waiting area.
- Ordered ink cartridges, toner, paper and other office supplies.
- Prepared and sent financial statements to support bookkeeping functions.
- Trained new staff on office procedures, insurance processes and medical terminology.
Medical Administrative Assistant
Ponzio Orthopedics
Sewell, New Jersey
11.2007 - 12.2012
- Scheduling new and existing patient appointments
- Answering multi-telephone lines
- Creating new patient charts
- Assist with calling for various reports
- Verification of patient insurance, patient referrals and light prior authorizations via
- Avinet
- Assist with rooming patients prior to physician appointment.
Catering/Customer Service
Villanova University
Villanova, Pennsylvania
01.2002 - 01.2009
- Assisted with Event Catering (provided assistance on an as needed basis.)
Staff Coordinator/Caregiver
Visiting Angels Living Assistance Services
Havertown, Pennsylvania
10.2003 - 07.2007
- Acted as liaison between clients and caregivers to coordinate and provide senior homecare
- Offer companion and personal care services at clients residents, which include but not limited to: v Personal Hygiene Assistance; Assistance in Dressing; Custodial Assistance;
- Edication Reminders; Light Housekeeping; Laundry; Meal Preparation; Errands and Shopping; Doctors Visits; Respite for Family Caregivers
- Answering Multi-Phone Lines
- Office Billing
- Time Entry
- Spreadsheets
- Filing
- Copy, Fax, Mail/Correspondence.
Hospitality Coordinator/Server/Cook
Bob Evans Restaurant
Turnersville, New Jersey
01.1999 - 01.2002
- Greeted and Seated Patrons
- Assisted in Restaurants Kitchen
- Served Patrons.
Cashier/Customer Service
Kmart, Brooklawn
New Jersey
01.1996 - 01.1998
- Greeted and Assisted Customers
- Replenished Stock on Shelves.
Education
Medical Assistant Diploma -
Harrison Career Institute
Deptford, New Jersey01.2002
Phlebotomy and Multi-Skilled Technician Certificate -
Helen Fuld School of Nursing
Blackwood, New Jersey01.1999
Program Office Technician Certificate -
Triton Regional High School
Runnemede, New Jersey01.1998
Skills
Front desk operations
HIPAA guidelines
Referral verification
Patient callbacks
Technologically savvy
Records management
Records maintenance
Telephone etiquette
Supervision
Problem resolution
Work ethic
Team building
Friendly, positive attitude
Time management
Organization
People skills
Vitals
Ekg
Phlebotomy
Bladder scans
Prior authorizations
Accomplishments
- Certifications:
Timeline
Patient Care Technician
Virtua Hospital
12.2024 - Current
Medical Receptionist /Assistant
Foot health centers
12.2013 - 07.2021
Medical Administrative Assistant
Ponzio Orthopedics
11.2007 - 12.2012
Staff Coordinator/Caregiver
Visiting Angels Living Assistance Services
10.2003 - 07.2007
Catering/Customer Service
Villanova University
01.2002 - 01.2009
Hospitality Coordinator/Server/Cook
Bob Evans Restaurant
01.1999 - 01.2002
Cashier/Customer Service
Kmart, Brooklawn
01.1996 - 01.1998
Medical Assistant Diploma -
Harrison Career Institute
Phlebotomy and Multi-Skilled Technician Certificate -
Helen Fuld School of Nursing
Program Office Technician Certificate -
Triton Regional High School