Erica Guardian Martinez
newburgh,NY
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Receptionist, MANAGER
DR. ANJALI SHAH MD PC
Newburgh, NY
10.2009 - 09.2022
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Performed data entry tasks related to billing and collections procedures.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Answered phones promptly and directed calls appropriately.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Greeted and checked in patients, updating patient information in computer system.
- Performed EKG tests on patients of all ages, including neonatal and geriatric.
- Assisted other pharmacists with questions related to the processing of prior authorization requests.
- Established relationships with pharmacy staff at various health plans to ensure proper communication concerning prior authorizations.
Education
GED -
BEST RESOURCES
Newburgh, NY04-2024
Security Guard Training - eight hr & 16hr training course
Newburgh Free Academy
Newburgh, NY03-2024
Skills
- HIPAA Compliance Knowledge
- Patient Scheduling Expertise
- Medical Billing Understanding
- Medical terminology proficiency
- Problem-solving capabilities
- Insurance Verification
- Office Administration
- Medical Charting
- Microsoft Office
- Front Desk Operations
- Laboratory Specimen Collection
- Vital sign monitors
- Fluent in English/Spanish
- EKG set up and monitoring
Certification
- Security Guard Training Certificate 8 hr pre- Assignment Training Course March 6,2024
- Security Guard Training Certificate 16hr On The Job Training Course March 6,2014
- CPR/AED: ADULT ,CHILD &INFANT +FIRST AID (BLS) May 15,2024
Languages
English
Professional
Spanish
Professional
Pending
- NHA CERTIFICATE PENDING
- SECURITY LICENSE PENDING
References
References available upon request.
Timeline
Medical Receptionist, MANAGER
DR. ANJALI SHAH MD PC
10.2009 - 09.2022
GED -
BEST RESOURCES
Security Guard Training - eight hr & 16hr training course
Newburgh Free Academy
- Security Guard Training Certificate 8 hr pre- Assignment Training Course March 6,2024
- Security Guard Training Certificate 16hr On The Job Training Course March 6,2014
- CPR/AED: ADULT ,CHILD &INFANT +FIRST AID (BLS) May 15,2024
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