Erica Guiterrez
Madill,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Hotel Front Desk Receptionist
West Bay
05.2023 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Gym Receptionist
In Shape Health Club
01.2022 - 11.2022
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Checked members into gym by scanning badges.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Organized promotional events in collaboration with marketing teams to attract new customers and boost membership sales.
- Coordinated social media updates showcasing upcoming events and promotions which contributed towards increased online presence.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
High School Diploma -
Madill High School
Madill, OK05.2019
Skills
- Problem Solving
- Upselling Techniques
- Computer Literacy
- Positive Attitude
Timeline
Hotel Front Desk Receptionist
West Bay
05.2023 - Current
Gym Receptionist
In Shape Health Club
01.2022 - 11.2022
High School Diploma -
Madill High School
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