Erica Latoya Gunn

• Carry a maximum caseload of 9-10 young adults
• Meet with young adults a maximum of twice a week, decreasing as directed by the Licensed Professional Expert
• Provide on call crisis support
• Create individualized treatment plans for each young adult
• Conduct on- going assessments of the young adults needs from a strength focus solution based perspective
• Engage and align with the young adult and their support system to elicit full participation in treatment
• Maintained ongoing Communication with collaterals
• Attend weekly development
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Understands and applies HUD regulations, MTW policies and Metro Boston policies and procedures. Answers telephone calls and communicates with applicants, participants, landlords/owners and coworkers in a manner that is courteous and professional.

• Prepares and transmits applicable correspondence to clients.

• Responds timely to requests and inquiries from clients and staff, by phone, in person and by written communications.

• Determines client needs and provides the information or assistance required to satisfy these needs.

• Enters correct information and completes accurate and timely 50058s for submission to HUD.

• Completes data entry for all transactions into housing software.

• Prepares and submits required reports.

• Maintains letters, documents and transaction materials in client files per the file organization protocol.

• Notifies program applicants, participants and owners in a timely manner of the results of program transactions.

• Assessed, evaluated, conducted initial and ongoing case management of children and family services and needs
• Developed, reviewed, updated and ensured implementation of strength-based service plans for each child in care or custody including risk assessment, safety plans and goals
• Completed all documentation in accordance with agency and regulatory requirements
• Attended home and foster care visits; transported children to health, social services or other agency-related appointments
• Maintained ongoing communication regarding open cases with DCF staff and other collaterals including medical personnel, mental health professionals, substance abuse case workers; initiated court action when necessary
• Empowered families to make stable commitments to children by providing counseling and coordinating visits with biological parents and/or guardians and other relatives; develop a helping relationship and ensure needed support and services are provided
• Attended weekly supervision, weekly staff meetings, in-service training, and team meetings
• Build and sustain positive relationships in the community, with clients, schools, courts and with referring agencies
• Updated client documentation for accurate, compliant and current records.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• De-escalated stressful situations through individual and family crisis interventions.

• Built strong and authentic relationships with diverse group of college students from low income backgrounds pursuing Bachelor and Associate degrees at Southern New Hampshire University's College For America
• Served as an advisor to students on academic progress towards degree and led challenging conversations with students who had fallen off track
• Traveled extensively throughout the Greater Boston area to meet with students in person
• Mentored students on time management and other crucial core skills to ensure college success
• Helped students to problem solve and remove barriers to success
• Assisted students in finding housing resources and child care as needed
• Effectively used limited funds to help navigate everyday issues for students and drive performance
• Advised students on growth strategies
• Tracked, evaluated, and reported on daily, weekly, and monthly student performance
• Initiated new and innovative ways of serving students and measured the effectiveness of those attempts
• Aided in the support, development and identification of new partners who may refer students to Match Beyond

• Managed population of six individuals with developmental disabilities in a residential setting
• Assisted individuals with daily living skills and obtaining all services and entitlements for which they qualify
• Supervised staff, led staff meetings and scheduled staff across the program to ensure program coverage
• Maintained strong communication and relationships with outside agencies
• Developed and monitored creative and interesting community centered opportunities for all individuals
• Available on call for consultation in emergencies or regarding imperative concerns
• Audited individual financial records, case records, and medications on a regular basis
• Monitored budget and completed business reports

• Served as a mentor for high academic STEM student-athletes from diverse backgrounds
• Coordinated all aspects of student-athlete recruitment including identifying prospects, serving as a liaison to the Admissions Department, contacting high school guidance counselors, and reviewing transcripts and test scores to ensure a match to MIT
• Led leadership training and community service efforts
• Team named to WBCA Academic Top 25 Honor Roll (Team GPA) and received NEWMAC Sportsmanship Award
• Assisted in practice planning, game preparation, on-floor coaching, guard development, film exchange and scouting, off-season training programs, fundraising, and basketball operations

• Directed and coached at various basketball and all sports camps across New England
• Presented interactive lectures and supervised a staff of coaches and counselors as a Director
• Supervised campers in residential dormitories in an overnight setting

• Assisted head coach with all major aspects of program with a special emphasis on individual player improvement and on mentoring of high academic student athletes in leadership skills
• Engaged in the recruitment of prospective student athletes for Admissions at Wellesley College
• Provided on court instruction in practices and games
• Scouted all opponents completely, prepared scouting reports for coaches and players, and assisted with game planning
• Created and supervised strength and conditioning program for the student athletes