Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erica Guzman

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

10
10
years of professional experience

Work History

Staffing Coordinator

360 Behavioral Health
12.2023 - Current
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Assisted in onboarding new hires, facilitating a smooth transition into their roles and supporting employee retention efforts.
  • Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
  • Worked closely with other departments within the organization to address workforce planning needs effectively.
  • Facilitated smooth employee transitions with comprehensive onboarding program.
  • Developed strong relationships with clients, leading to repeat business and long-term partnerships.

Office Manager

Caliber Collision
09.2021 - 12.2023
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Executive Administrative Assistant

Allstate Association Logistics
07.2019 - 01.2020
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.

Administrative Assistant

Jet Edge Int.
02.2018 - 04.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Human Resources Administrative Assistant

Benchmark
07.2017 - 02.2018
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Provided ongoing administrative support to the HR department by managing schedules, coordinating meetings, preparing documentation, and maintaining organized filing systems.
  • Answered and redirected incoming phone calls for office.
  • Streamlined HR operations by effectively managing personnel records and maintaining confidentiality.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Organized successful company events that promoted team building and boosted morale among staff members.
  • Assisted with recruitment efforts, successfully filling open positions in a timely manner.

Secretary

Neomedic
09.2014 - 06.2017
  • Maintained daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Offered technical support and troubleshot issues to enhance office productivity.

Education

No Degree - Pharmacy Tech

U.E.I College
Encino, CA
02.2010

High School Diploma -

San Fernando Senior High School
San Fernando, CA
06.2009

Skills

  • Staff Scheduling

  • New Hire Onboarding

  • Strong Organization

  • Decision-Making

  • Conflict Resolution

  • Customer Service

  • Data Entry

  • Computer Skills

  • Office Administration

  • Customer and client relations

  • Filing

  • Clerical Support

Languages

Spanish
Native or Bilingual

Timeline

Staffing Coordinator

360 Behavioral Health
12.2023 - Current

Office Manager

Caliber Collision
09.2021 - 12.2023

Executive Administrative Assistant

Allstate Association Logistics
07.2019 - 01.2020

Administrative Assistant

Jet Edge Int.
02.2018 - 04.2019

Human Resources Administrative Assistant

Benchmark
07.2017 - 02.2018

Secretary

Neomedic
09.2014 - 06.2017

No Degree - Pharmacy Tech

U.E.I College

High School Diploma -

San Fernando Senior High School

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Erica Guzman