Erica Guzman
Oceanside,CA
Summary
Dynamic lifeguard instructor and Attractions Lead with a proven track record at Merlin Entertainments Group Ltd., enhancing pool safety and guest satisfaction through exceptional communication and injury prevention skills. Recognized for mentoring new lifeguards and implementing effective training programs, fostering a collaborative team environment while ensuring compliance with safety regulations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard Instructor
Merlin Entertainments Group Ltd.
Carlsbad, CA
04.2025 - Current
- Provided mentorship to junior lifeguards, guiding their professional growth throughout their employment.
- Increased patron satisfaction by addressing concerns and providing exceptional customer service.
- Enhanced overall pool safety through effective communication with staff and patrons.
- Supported team development by providing constructive feedback to fellow lifeguards on performance improvements needed.
- Promoted water safety awareness in the community through informative presentations and events.
- Improved swimmer safety by consistently enforcing pool rules and regulations.
- Evaluated equipment regularly, identifying necessary repairs or replacements promptly to maintain optimal safety conditions at all times.
Senior MC/Senior Lifeguard
Merlin Entertainments Group Ltd.
Carlsbad, CA
06.2023 - Current
- Maintained accurate records of pool usage, incident reports, and equipment inventory for efficient operations management.
- Oversaw maintenance tasks such as cleaning pool decks to provide a safe and comfortable swimming environment for all guests.
- Increased guest satisfaction by addressing concerns promptly and professionally, demonstrating exceptional customer service skills.
- Designating and assigning staffing to ensure frontline employees got breaks in a timely manner.
- Monitored weather conditions closely, adjusting ride operations as necessary to ensure guest safety at all times.
- Provided comprehensive training for new employees, resulting in increased ride efficiency and guest satisfaction.
- Managed a team of ride operators, effectively allocating staff to meet peak demand periods.
- Implemented effective crowd control measures, streamlining queue management and reducing wait times for guests.
- Ensured rider safety through regular ride inspections and strict adherence to guidelines.
- Coordinated with maintenance teams to identify potential mechanical issues before they became critical problems, preventing costly breakdowns or accidents due to equipment failure.
- Enhanced guest satisfaction by ensuring efficient ride operations and addressing issues promptly.
- Championed employee morale by fostering a positive work environment, resulting in high retention rates and strong team cohesion.
- Resolved guest complaints professionally and efficiently, maintaining a positive park atmosphere.
Ride Operator/Ride OJT
Merlin Entertainments Group Ltd.
Carlsbad, CA
03.2022 - 06.2023
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Demonstrated excellent multitasking abilities while operating multiple rides within assigned areas during busy park hours.
- Trained employees to execute tasks in accordance with applicable specifications and procedures.
- Facilitated employee growth and progression by offering mentorship opportunities and providing guidance on career development strategies.
Education
High School Diploma -
Oceanside Highschool
Oceanside Skills
- Physical fitness
- Injury prevention
- Water rescue techniques
- AED operation
- First aid expertise
- Rescue equipment operation
- Lifeguard training
- Swimming proficiency
- Instructional tasks
- Oxygen administration
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
Certification
- Basic Life Support (Professional Rescuer CPR with AED for Adults, Children, and Infants)
- Basic First Aid
- BloodbornePathogens
- Emergency Oxygen
Accomplishments
- 2023 On the Job Trainer of the Quarter
- March of 2023 Employee of the Month
Additional Information
- Multi Duty Lead Trained as North 1, North 2 and South 2.
Timeline
Lifeguard Instructor
Merlin Entertainments Group Ltd.
04.2025 - Current
Senior MC/Senior Lifeguard
Merlin Entertainments Group Ltd.
06.2023 - Current
Ride Operator/Ride OJT
Merlin Entertainments Group Ltd.
03.2022 - 06.2023
High School Diploma -
Oceanside Highschool