Erica Hall
Philadelphia,Tennesseep
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Club Trilogy
07.2017 - 10.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Front End Customer Service Associate
Club Onyx
05.2017 - 07.2017
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative
312 Sport Lounge
04.2017 - 05.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Front End Customer Service Associate
Chillis
12.2016 - 04.2017
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Arts - Business Administration
University of Arkansas At Little Rock
Little Rock, ARAssociate of Arts - Business Management
Community College
Philadelphia, PASkills
- Brand Representation
- Senior Leadership Support
- Active Listening
- Proofreading
- Microsoft Excel
- Promotional Support
- Microsoft PowerPoint
- Cultural Awareness
- Problem-Solving Ability
- Closing Sales
- Sales Expertise
Timeline
Customer Service Representative
Club Trilogy
07.2017 - 10.2017
Front End Customer Service Associate
Club Onyx
05.2017 - 07.2017
Customer Service Representative
312 Sport Lounge
04.2017 - 05.2017
Front End Customer Service Associate
Chillis
12.2016 - 04.2017
Bachelor of Arts - Business Administration
University of Arkansas At Little Rock
Associate of Arts - Business Management
Community College
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