Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Erica Hamilton

Erica Hamilton

Eaton

Summary

Looking for a position in which I can continue to grow and expand upon my current capabilities, work alongside a team, meet new people, as well as increase productivity in my department, while also striving to maintain a positive culture and climate.

Overview

5
5
years of professional experience

Work History

Inside Sales Team Lead

Allied Shipping and Packaging
10.2023 - Current
  • Customer service associate responsible for welcoming customers, answering phones, placing orders, helping with inventory, communicating with vendors, processing payments, tracking shipments, as well as interacting with clients and coworkers to ensure things get accomplished in a timely manner

Customer Service Specialist

Cypress Pointe Health Campus
10.2021 - 10.2023
  • Customer service specialist in the admissions department where I worked alongside a team responsible for bringing in residents from the hospital to our health center for rehabilitation or permanent residency
  • My role consisted of fielding daily communications and calls into campus, facilitating referrals from hospitals and social workers, reviewing confidential health records and insurance information, guiding and directing families looking to place their loved ones for longterm care, running financial verifications, processing payments, creating resident profiles, completing admissions paperwork, giving tours around our facility, welcoming families upon arrival, and fielding follow-up conversations, while continually checking in with residents and their loved ones to ensure superior service

Intervention Specialist

Salem Christian Academy
07.2020 - 10.2021
  • Intervention specialist responsible for providing instruction through Zoom, stepping in as administrative support on campus, office assistance and substitute teaching when needed

Education

Mentor/RESA certifications -

University of Dayton
Dayton, OH
02.2016

Bachelor of Science - Education

Miami University of Ohio
Oxford, OH
05.2007

Skills

  • Interacting with People
  • Creating Positive Work Environment
  • Reliabile
  • Consistent
  • Highly Organized
  • Intrinsically Driven/Motivated

Hobbies and Interests

  • Reading my devotionals
  • Skydiving
  • Running
  • Spending time in nature
  • Cooking
  • Being with my loved ones/family/friends

Timeline

Inside Sales Team Lead

Allied Shipping and Packaging
10.2023 - Current

Customer Service Specialist

Cypress Pointe Health Campus
10.2021 - 10.2023

Intervention Specialist

Salem Christian Academy
07.2020 - 10.2021

Mentor/RESA certifications -

University of Dayton

Bachelor of Science - Education

Miami University of Ohio

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Erica Hamilton