Erica Hamilton Jones
Lakeland,FL
Summary
Highly motivated professional with a strong desire to contribute combined knowledge and skills to enhance business performance. Demonstrated ability to excel both independently and as part of a team, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, passionate about fostering growth and efficiency to meet company needs and increase service value.
Overview
8
8
years of professional experience
Work History
Shipping Manager
Hallowell/List Industries
08.2023 - 07.2024
- Worked with Logistics Analyst in tendering full truckloads to various OTR carriers.
- Negotiated favorable freight rates with carriers, leading to reduced transportation costs.
- Mentored the shipping clerk.
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and fielded client questions.
- Processed small packages shipment via UPS/ FedEx ground both domestically and internationally.
- Supervised and coordinated the unloading/stocking of inbound shipments.
- Supervised and coordinated loading of outbound shipments ensuring timeliness with product and paperwork.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Resolved issues/discrepancies on shipments with customer service.
- Maintained positive relationships with representatives of UPS, FedEX, and LTL shipping companies.
- Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.
- Provided basic clerical support to order processor and Operations Manager.
Assistant Operations Manager
Hallowell/List Industries
09.2019 - 08.2023
- Assisted in ensuring that all operations are carried on in appropriate, cost-effective way.
- Monitored inventory for accuracy to fulfill shipments.
- Conducted weekly cycle counts and reconciliations.
- Provide inventory stock status to owner for replenishments.
- Supervised and coordinated the unloading/stocking of inbound shipments.
- Supervised and coordinated loading of outbound shipments ensuring timeliness with product and paperwork.
- Resolved issues/discrepancies within warehouse operations.
- Worked with purchasing dept to order warehouse supplies.
- Monitored shipping schedule to ensure orders are being worked to make scheduled ship deadline.
- Provided daily reports to customer service on shipment completion dates to be conveyed to customers.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
- Supported internal departments as needed during peak periods or employee absences by assuming additional responsibilities related to order processing and fulfillment.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
Operations Manager
Hallowell/List Industries
03.2020 - 09.2020
- Ensured that all operations are carried on in appropriate, cost-effective way.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Maintained a safe work environment OHSA compliant.
- Assisted in recruiting, hiring and training of team members.
- Conducted weekly cycle counts and reconciliations.
- Resolved issues/discrepancies within warehouse operations.
- Coordinated with relevant departments to resolve issues with shipments and inventory.
- Worked with purchasing dept to order warehouse supplies.
- Monitored order processing workflow and accuracy.
- Monitored shipping schedule to ensure orders are being worked to make scheduled ship deadline.
- Provided daily reports to customer service on shipment completion dates to be conveyed to customers.
- Communicated and worked with other Distribution Centers on inbound shipments.
Shipping Clerk
Hallowell/List Industries
07.2016 - 09.2019
- Processed daily LTL shipments both domestically and internationally.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment via UPS/FedEx.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
- Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
- Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
- Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Supported internal departments as needed during peak periods or employee absences by assuming additional responsibilities related to order processing and fulfillment.
Education
Bachelor of Science - COMPUTER PROGRAMMING AND SYSTEM ANALYST
DeVry Institute of Technology
Skills
- Team leadership
- Verbal and written communication
- Interactive communication skills
- Warehouse operations
- Microsoft Excel
- Shipping documentation
- Inventory auditing
- Shipment receiving
- Shipment processing
- Teamwork and collaboration
- Time management
- Adaptability and flexibility
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shipping Manager
Hallowell/List Industries
08.2023 - 07.2024
Operations Manager
Hallowell/List Industries
03.2020 - 09.2020
Assistant Operations Manager
Hallowell/List Industries
09.2019 - 08.2023
Shipping Clerk
Hallowell/List Industries
07.2016 - 09.2019
Bachelor of Science - COMPUTER PROGRAMMING AND SYSTEM ANALYST
DeVry Institute of Technology
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