Erica Hamlin
Toledo,OH
Summary
Committed and hardworking restaurant manager with 15 years of experience. Well-rounded leader with talent for supervising employees, as well as a swift problem solver with quick and effective solutions to wide array of issues.
Overview
16
16
years of professional experience
Work History
Assistant General Manager
Cooper's Hawk Winery And Restaurant
08.2021 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer satisfaction
- Managed team schedule
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw daily restaurant operations
- Oversaw inventory
Senior Manager
PF Chang’s
01.2010 - 07.2021
- Overseeing daily operations, making schedules, hiring and firing, interviewing, ordering, and assisting the Operations Partner with various daily tasks.
Catering Manager
- In charge of setting up catering events and keeping ongoing relationships with clients.
Ordering •Key Manager
- Opening Restaurant, handling cash drawers, entering computer data, managing employees, customer service, and expediting in the kitchen
- Server
- Responsible for serving tables and meeting all customer service needs, handling cash, and opening/closing the restaurant
- Bartender
- Responsible for making various drinks, serving customers, answering phones, handling a cash drawer, and packaging take-out orders.
Sales Manager
Hidden Television, LLC
04.2014 - 09.2014
- Responsible for learning all aspects of the company
- Shipments, payroll, building kits, cutting glass, answering phones/emails, picking up packages/delivering packages, meeting sales goals, making schedules, purchasing, accounts payable/receivable, and traveling for business.
Bookseller/Customer Service
Barnes and Noble
01.2008 - 01.2011
- Answering the phone
- Inventory
- Working the sales floor
- Placing orders for professors
Education
Bachelor of Arts - Spanish
University of Toledo
Toledo, OH07.2013
Skills
- Servsafe Manager
- Manage Operations
- Inventory Control
- Staff Management
- Staff Scheduling
- Supply Ordering and Management
Timeline
Assistant General Manager
Cooper's Hawk Winery And Restaurant
08.2021 - Current
Sales Manager
Hidden Television, LLC
04.2014 - 09.2014
Senior Manager
PF Chang’s
01.2010 - 07.2021
Bookseller/Customer Service
Barnes and Noble
01.2008 - 01.2011
Catering Manager
Ordering •Key Manager
Bachelor of Arts - Spanish
University of Toledo
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