Erica Hamm
Denver,CO
Summary
Professional with overseeing and coordinating the activities of the dinning room ensuring that all servers can adhere to serivce standards. Strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fogo De Chao
08.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.f
Bartender
Fogo De Chao
08.2022 - 12.2024
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Timberline Steakhouse
06.2018 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science -
University of Northern Colorado
Greeley, COSkills
- Complaint handling
- Performance training
- order management optimization
- inventory
- exceptional costumer service
- wine and liquor knowledge
- POS system operations
- Safe food handling
- Tableside etiquette
- Table setting
- Upselling skills
- Event service
- Advanced wine knowledge
- Food safety trainingz
- Reservation management
- Luxury experience management
- Clear and effective communication
- Suggestive selling
- Dining room management
Certification
Food handler
TIPS
Timeline
Customer Service Representative
Fogo De Chao
08.2022 - 12.2024
Bartender
Fogo De Chao
08.2022 - 12.2024
Server
Timberline Steakhouse
06.2018 - 07.2022
Bachelor of Science -
University of Northern Colorado
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