Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
Bermuda Commons Nursing
12.2023 - Current
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Tier 2 Customer Service Representative
Kelly Connect
09.2019 - 12.2023
Utilized problem-solving skills to address customer complaints.
Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
Provided comprehensive product knowledge to address customer questions confidently and accurately.
Coordinated with the team to share workload during peak periods, ensuring optimal service delivery and minimal customer wait times.
Crosstrained in multiple departments to provide seamless assistance regardless of the specific issue at hand.
Certified Nursing Assistant
Wake Forest Baptist Health
01.2015 - 08.2019
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.