Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Haney

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

Overview

9
9
years of professional experience

Work History

Certified Nursing Assistant

Bermuda Commons Nursing
12.2023 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Tier 2 Customer Service Representative

Kelly Connect
09.2019 - 12.2023
  • Utilized problem-solving skills to address customer complaints.
  • Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
  • Provided comprehensive product knowledge to address customer questions confidently and accurately.
  • Coordinated with the team to share workload during peak periods, ensuring optimal service delivery and minimal customer wait times.
  • Crosstrained in multiple departments to provide seamless assistance regardless of the specific issue at hand.

Certified Nursing Assistant

Wake Forest Baptist Health
01.2015 - 08.2019
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

High School Diploma -

Carver High School
Winston-Salem, NC
06.2009

Skills

  • Patient Care
  • HIPAA Compliance
  • Reliable team player
  • Direct Patient Care

Timeline

Certified Nursing Assistant

Bermuda Commons Nursing
12.2023 - Current

Tier 2 Customer Service Representative

Kelly Connect
09.2019 - 12.2023

Certified Nursing Assistant

Wake Forest Baptist Health
01.2015 - 08.2019

High School Diploma -

Carver High School
Erica Haney