Erica Hanna
Hollywood
Summary
Dynamic security professional with extensive experience at Prosegur and DSI Services, excelling in incident reporting and security management. Proven ability to lead teams and enhance customer satisfaction through superior service. Skilled in CCTV surveillance, ensuring safety while fostering a welcoming environment. Committed to maintaining high standards of professionalism and safety.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Prosegur
11.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Security Supervisor
DSI Services
03.2021 - 10.2024
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
Customer Service Representative
Xfinity Comcast
07.2018 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Florida Career College
Miami, FL06-2020
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- Superior customer service
- Security management
- Staff management
Certification
- CMA - Certified Medical Assistant
Timeline
Security Officer
Prosegur
11.2024 - Current
Security Supervisor
DSI Services
03.2021 - 10.2024
Customer Service Representative
Xfinity Comcast
07.2018 - 02.2021
High School Diploma -
Florida Career College
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