Erica Hanserd

• Responsible for functions in areas such as health services, clinical services and delivery of clinical care
• Responsible for initial triage of member, administrative intake of member or managing admission or discharge information post-notification, working with hospitals and clinical team
• Managing incoming calls, requests for services from providers/members along with providing Information on available network services and transferring members as appropriate to clinical staff
• Manages referrals process, processes incoming and outgoing referrals, and prior authorizations along with census roles
• Streamlined administrative processes for increased efficiency in supporting clinical staff members.
• Maintained complete documentation for permanent records and auditing purposes.
• Verified and reconciled service charges with insurance companies and payment providers.
• Prepared patient data surveys, detailing care outcomes, billing metrics and other factors.
• Ensured compliance with HIPAA regulations through diligent record keeping and strict adherence to confidentiality guidelines.
• Participated in regular team meetings discussing process improvements, leading to more effective workflows within clinic setting.

• Maintained up-to-date knowledge of current and emerging compliance regulations.
• Responded to employee inquiries regarding compliance regulations and procedures.
• Developed and maintained compliance database, tracking all compliance activities and documents.
• Prepared and submitted regulatory filings in timely manner.
• Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
• Identified, investigated and documented compliance violations and recommended corrective measures.
• Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
• Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
• Investigated and documented all violations of compliance regulations to determine necessary improvements.
• Collaborated with cross-functional teams to address compliance concerns, fostering culture of shared responsibility.
• Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
• Reduced risk of financial penalties by conducting thorough internal audits on regular basis.
• Demonstrated adaptability in response to evolving industry standards, maintaining best practices in dynamic regulatory environment.
• Developed and maintained system for tracking and reporting compliance violations.
• Streamlined reporting processes for improved efficiency in submitting data to regulatory agencies.
• Developed and implemented corrective action plans for non-compliance issues.
• Created and maintained compliant work environment.
• Identified gaps in existing compliance processes and recommended updates.

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• Wrote and edited content for operations, marketing and public relations needs.
• Assisted with planning, production and execution of email blasts, digital signage boards, special event flyers and social media campaigns.
• Increased event attendance through targeted marketing efforts, resulting in higher levels of community engagement.
• Generated clear, concise and original verbiage for written communications.
• Delivered clear, concise reports to senior leadership on effectiveness of various communication strategies.
• Boosted audience engagement through creative content creation for social media platforms.
• Helped edit and review content across internal platforms.
• Improved employee satisfaction by fostering open communication channels and addressing concerns promptly.
• Crafted company communications plans to reinforce branding and imaging strategies.
• Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
• Managed internal company correspondence by delivering documents, memos and newsletters to appropriate personnel.
• Answered client queries and complaints to provide strong customer service.
• Made cold calls and created email lists for marketing campaigns.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

• Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
• Provided financial aid counseling to enrolled and prospective students.
• Authored presentations and documentation for distribution to current and prospective students.
• Communicated with prospective students to illustrate available financial aid opportunities.
• Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
• Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
• Represented financial aid office at group meetings with high school students and parents.
• Improved financial aid application processes by streamlining documentation and communication with students.
• Assisted students in identifying appropriate funding sources, ensuring access to necessary resources for continued education.
• Developed customized financial aid packages for individual students, taking into consideration their unique circumstances and needs.
• Consistently met deadlines for submission of annual reports on departmental performance metrics, contributing to overall accountability efforts within the institution.
• Assisted in the creation and implementation of a new scholarship program aimed at attracting diverse talent to the institution, increasing overall diversity rates.
• Enhanced communication between the financial aid office and other departments, facilitating seamless coordination of funds disbursement.
• Served as a liaison between students and external agencies such as loan providers or scholarship sponsors, simplifying complex transactions for all parties involved.
• Approved loan applications based on customer creditworthiness and provided detailed financial advice.
• Compiled closing packages for drafting and presentation accuracy.
• Helped college students obtain financial aid through loan programs.

• Assisted in budget planning, identifying cost-saving opportunities through efficient resource allocation.
• Reduced downtime with thorough inspections and timely repairs of machinery.
• Streamlined work order processes for faster response times to maintenance requests.
• Managed inventory of spare parts, ensuring availability for critical repairs and minimizing delays.
• Troubleshot mechanical, electrical, and pneumatic system issues, providing quick resolutions to minimize downtime.
• Optimized maintenance schedules to reduce disruption to production operations.
• Maintained accurate records of all completed work orders and inventory transactions for clear communication with management regarding maintenance activities.
• Enhanced safety by conducting regular facility audits and addressing hazards promptly.
• Improved overall plant efficiency by identifying areas where upgrades or process changes could be implemented.
• Ensured adherence to OSHA regulations throughout all daily activities while maintaining a clean and organized workspace.
• Properly handled, transported, and disposed of recycled materials.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.
• Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
• Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.