Erica Harden
Gallup
Summary
Dedicated professional with a strong background in customer service, cash handling, and inventory management. Demonstrated ability to maintain accurate transaction records while fostering positive relationships with diverse stakeholders. Consistently recognized for balancing productivity with exceptional service in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Merchandiser
Footprint solutions
Gallup
10.2025 - Current
- Designed and organized front-facing displays to attract customer interest and support revenue growth.
- Built product displays and placed appropriate signage for merchandise.
- Collaborated with retail teams to enhance product placement and visibility, increasing customer engagement.
- Monitored store shelves to maintain product availability and execute timely restocking and rotation of merchandise.
Inventory Specialist
PICS Inventory
Lexington
01.2023 - 08.2024
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
- Executed scheduled inventory counts and supply audits to maintain stock integrity.
- Conducted physical inventory counts to ensure accuracy of inventory data.
- Generated reports on inventory activity, shortages, and overages to inform decision-making.
Cashier
Walmart
Lexington
12.2021 - 07.2023
- Answered questions about store policies and resolved customer concerns to enhance satisfaction.
- Collaborated with shift managers to address and resolve customer issues efficiently.
- Verified customer age by checking identification during alcohol and tobacco sales
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Bookseller
Barnes & Noble
Harker Heights
04.2013 - 11.2013
- Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day.
- Managed cash register operations, ensuring accuracy and efficiency for over 100 transactions daily.
- Prioritized customer assistance, effectively balancing routine store tasks to enhance overall service quality.
- Organized merchandise racks and displays to enhance customer experience and drive sales.
Special Needs Teacher's Assistant
Gallup McKinley County School District
Gallup
01.2010 - 05.2011
- Collaborated with teachers to develop customized classroom environment tailored to individual student needs.
- Engaged parents to discuss student progress and coordinate meetings for ongoing support.
- Maintained positive attitude and affirmatively communicated with each student.
- Facilitated communication methods to keep parents informed about child's development and behavioral challenges.
Substitute Teacher
Gallup Mikinley County Schools
Gallup
08.2009 - 01.2010
- Managed classroom discipline and engagement, promoting effective learning initiatives.
- Upheld classroom routines, fostering supportive student environments and ensuring consistent schedules.
- Earned recognition from teachers for consistent reliability in classroom support.
Education
High School Diploma -
Gallup Central High
Gallup, New Mexico05-2008
Skills
- Merchandising strategies
- Product placement
- Inventory management
- Stock replenishment
- Product inventory counts
- POS systems
- Store layout optimization
- Sales analysis
- Retail
- Time management skills
- Verbal communication
- Customer assistance
Timeline
Merchandiser
Footprint solutions
10.2025 - Current
Inventory Specialist
PICS Inventory
01.2023 - 08.2024
Cashier
Walmart
12.2021 - 07.2023
Bookseller
Barnes & Noble
04.2013 - 11.2013
Special Needs Teacher's Assistant
Gallup McKinley County School District
01.2010 - 05.2011
Substitute Teacher
Gallup Mikinley County Schools
08.2009 - 01.2010
High School Diploma -
Gallup Central High