ERICA HARPER
San Antonio,TX
Summary
Customer service-oriented Billing Analyst with 12 years of government and commercial experience in the IT/Cybersecurity, research and development, and healthcare industries. Proven track record of accuracy and efficiency in processing invoices, handling customer inquiries, and reconciling accounts. Meticulous and analytical, with exceptional critical thinking and problem-solving skills. Excels in adapting to new software and enjoys challenges.
Overview
22
22
years of professional experience
Work History
Billing Analyst II
FEDITC, LLC
San Antonio, TX
02.2021 - 10.2023
- Posted customer payments through ACH, check, and credit card transactions in Procas
- Generated and processed government invoices for services rendered, ensuring accuracy and adherence to billing schedules and contractual obligations
- Reviewed billing data and resolved discrepancies promptly to maintain data integrity
- Communicated with clients to address billing inquiries and resolve issues in a timely and professional manner
- Collaborated with internal teams to ensure accurate and timely billing, including cross-functional coordination with contracts and other accounting sections
- Performed reconciliation for month-end close out
- Created and maintained complex Excel spreadsheets using sumifs, index and match, vlookups, pivot tables, macros, etc
- Assisted in the development and implementation of billing procedures to streamline processes and improve efficiency
- Conducted regular audits of billing records to ensure compliance with company policies and regulatory requirements.
AR Billing Specialist
DURA MEDIC, LLC
San Antonio, TX
10.2017 - 08.2020
- Created customer invoices for durable medical equipment, utilizing Excel features such as pivot tables and vlookup
- Managed monthly/quarterly customer statements and maintained customer master file
- Interacted with staff, clients, and payers to resolve issues and develop Standard Operating Procedures (SOPs)
- Created, revised, submitted, and tracked claim forms and stickers orders for printing.
Inventory Control Clerk
DURA MEDIC, LLC
San Antonio, TX
07.2015 - 10.2017
- Purchased durable medical equipment for thirty-two field representatives for over two hundred medical facilities
- Coordinated with medical supply vendors to ensure prompt and accurate order processing
- Managed daily claims spreadsheet and maintained complex Outlook e-mail rules for multiple company inboxes
- Created, revised, submitted, and tracked claim forms and stickers orders for printing.
Account Executive
DURA MEDIC, LLC
San Antonio, TX
02.2008 - 03.2016
- Successfully maintained inventory of orthopedic products for major hospitals, using MedFlex software
- Ensured timely and accurate supply tracking and restocking
- Collaborated with hospital staff for seamless product receipt and managed self-pay invoices.
Administrative Coordinator - Accounts Receivable Department
SOUTHWEST RESEARCH INSTITUTE
San Antonio, TX
01.2002 - 02.2008
- Prepared billing materials in Costpoint and Excel, excelling in government and commercial contractual billing
- Verified invoice figures and data accuracy, conducting research and reconciliations
- Coordinated with Contracts, project managers, and various Accounting departments to verify, revise, or write-off contract expenditures
- Generated and implemented SOPs for job duties, contributing to process optimization.
Education
John Jay High School
San Antonio, TX05-1989
Skills
- Accounts Receivable
- Account Reconciliation
- Ad hoc Reporting
- Analytical Thinking
- AR Contract Close-Out
- AR Month-End Close
- Attention to Detail
- DME Buyer
- Cash Receipts
- Contract Review
- Costpoint / Quickbooks / Procas / MedFlex / Brightree
- Customer Relations
- Critical thinking
- Data Entry
- Effective Communication
- FAR / DFAR / JTR
- General Ledger
- Government / Commercial Billing
- Government Financial Reporting
- Inventory Management
- Microsoft Office
- Organization Skills
- Problem-solving abilities
- Purchase Order Management
- Time management abilities
- Team Collaboration
References
References available upon request.
Timeline
Billing Analyst II
FEDITC, LLC
02.2021 - 10.2023
AR Billing Specialist
DURA MEDIC, LLC
10.2017 - 08.2020
Inventory Control Clerk
DURA MEDIC, LLC
07.2015 - 10.2017
Account Executive
DURA MEDIC, LLC
02.2008 - 03.2016
Administrative Coordinator - Accounts Receivable Department
SOUTHWEST RESEARCH INSTITUTE
01.2002 - 02.2008
John Jay High School
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