Summary
Overview
Work History
Education
Skills
Timeline
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Erica Harris

Spring,TX

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

26
26
years of professional experience

Work History

Member Frontline Cashier/Customer Service Representative

Sam's Club
Shenandoah, TX
04.2023 - Current
  • Provides a positive customer experience with fair, friendly, and courteous service
  • Register sales on a cash register by scanning items, itemizing, and totaling up customers' purchase
  • Answer customer questions and help them with their needs
  • Interacts directly with customers, clients, and other recipients of services.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Scanned items and checked pricing on cash register for accuracy.
  • Performed other duties as assigned by management.
  • Helped with purchases and signed customers up for rewards program.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Greeted customers promptly and responded to questions.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customers' questions and provided information on store procedures or policies.
  • Answered phone calls to assist customers with questions and orders.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed refunds for worn, damaged and broken merchandise.
  • Built and maintained productive relationships with employees.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer questions and provided store information.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Cashier/Customer Service

Walmart
Spring, TX
03.2007 - 04.2022
  • Provides a positive customer experience with fair, friendly, and courteous service
  • Bags purchases if needed
  • Register sales on a cash register by scanning items, itemizing, and totaling up customers' purchases
  • Resolve customer issues and answer questions.

Kroll Laboratory Specialist

Department of Transportation
Gretna, LA
02.1999 - 11.2005
  • Provided assistance to the DOT Technician
  • Processed lab specimen
  • Prepared records and reports for preparations
  • Conducted internet searches for information when needed
  • Entering customer and account data from source documents within time limits
  • Compiling, verifying accuracy, and sorting information to prepare source data for computer entry
  • Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output.

Call Center Associate

Olan Mills Photo Studio
Gretna, LA
08.1998 - 02.1999
  • Provided information on packages available to customers
  • Set up appointments for customers
  • Handled yearly portrait accounts for businesses
  • Answering customer calls, responding to customer complaints, listening to their concerns, and solving problems
  • Processing returns
  • Handle both inbound and outbound phone calls.

Education

Diploma - Basic Study

John Ehret High School
Marrero, LA
05-1997

Skills

  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Internet and Email Certified Lab Technician
  • Customer Service
  • Payment Collection
  • Cash Register Operation
  • ID Verification
  • Cash Handling
  • POS Systems
  • Returns Processing
  • Customer Assistance
  • Complex Problem-Solving
  • Credit and Cash Transactions
  • POS System Operations
  • Time Management Skills
  • Organizational Abilities
  • Proficient in [Software]

Timeline

Member Frontline Cashier/Customer Service Representative

Sam's Club
04.2023 - Current

Cashier/Customer Service

Walmart
03.2007 - 04.2022

Kroll Laboratory Specialist

Department of Transportation
02.1999 - 11.2005

Call Center Associate

Olan Mills Photo Studio
08.1998 - 02.1999

Diploma - Basic Study

John Ehret High School

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Erica Harris