ERICA HARRIS
Mableton,GA
Summary
Experienced CAT adjuster with over 4 years assessing properties, determining liabilities and negotiating settlements. Skilled in conducting detailed investigations, assessing property damage, and interpreting policy coverage to facilitate fair and equitable claim resolutions. Leveraging construction experience to accurately estimate repair costs, assess building code compliance, and ensure high-quality claim outcomes. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care. Motivated to succeed in fast-paced and deadline-driven professional environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Property Field Adjuster
Eberl Claims Service
11.2019 - Current
- Conducted thorough investigations of insurance claims to determine coverage, liability, and extent of damages
- Interviewed claimants, witnesses, and involved parties to gather relevant information and evidence
- Inspected damaged property, roof or other assets to assess the extent of loss and evaluate repair or replacement costs
- Retrieve floor/siding/roof sample and submit to ITEL to determine like, kind and quality
- Reviewed insurance policies to determine coverage and ensure compliance with policy terms and conditions
- Evaluate insurance policies to determine coverage for building code upgrades or ordinance and law requirements
- Negotiated settlements with claimants, public adjusters or contractors to reach mutually acceptable agreements on compensation
- Accurately estimate the cost of repairs or replacements necessary to restore damaged property, utilizing industry standard estimating software and methodologies
- Documented investigation findings, damage assessments, settlement negotiations, and other relevant information accurately and thoroughly
- Communicated with policyholders, claimants, insurance agents, attorneys, and contractors to provide updates on claim status and address inquiries or concerns
- Adhered to state regulations, insurance laws, company policies and procedures when handling claims and processing settlements
- Collaborated with internal teams, such as claims adjusters, underwriters, and legal counsel, to resolve complex claims and mitigate potential risks
- Handle various losses such as hurricane, hail, wind, backup sewer, pipe, water leaks, non weather, daily claims and CAT.
- Analyzed estimates of repair costs prepared by contractors or homeowners.
- Visited the scene of loss and documented damage through photographs, measurements and sketches.
- Provided expert testimony at trials when necessary regarding findings on property losses.
- Monitored progress on repairs made by contractors hired by insureds for verification purposes.
- Detailed coverage, liability and reasons for denial of claims to policyholders, attorneys and third-party providers.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Input claim information and payments into company database.
J & Y Property Preservation and J & Y Construction
10.2012 - 07.2019
- Review all bid solicitations and request for quotations
- Estimating/Bidding
- Prepare change orders
- Communicate with customers regarding all bid proposal details and pricing
- Conducted property inspections to assess maintenance needs, safety hazards, and code violations
- Performed routine maintenance tasks such as lawn care and landscaping to maintain property aesthetics and curb appeal
- Completed repairs and renovations, including painting, flooring replacement, plumbing, roof, and general building work to address property damage and maintain habitability
- Secured properties by installing locks, boarding up windows, and securing entry points to prevent vandalism and unauthorized access
- Managed property preservation projects, including coordinating subcontractors, ordering materials, and adhering to project timelines and budgets
- Communicated with property owners, asset managers, and real estate agents to provide updates on property condition and maintenance activities
- Documented property preservation activities, including inspection reports, work orders, and before-and-after photos, to ensure compliance with industry standards and client requirements
- Adhered to safety regulations and industry best practices when performing property preservation tasks to ensure the safety of personnel and property occupants
- Participated in site inspections and quality control checks to ensure compliance with project specifications and safety standards.
Data Entry Processor
J & Y Property Preservation, LLC
06.2009 - 10.2012
- Managed property preservation data, including inspection reports, work orders, photos, and other documentation, using specialized software systems
- Processed and organized incoming property preservation data, ensuring accuracy, completeness, and compliance with company standards and client requirements
- Conducted quality control checks on property preservation data to identify discrepancies, errors, or missing information and resolved issues promptly
- Updated and maintained property preservation databases, ensuring data integrity, security, and accessibility for internal and external stakeholders
- Generated and distributed property preservation reports, summaries, and analytics to support decision-making and client communication
- Communicated with field inspectors, contractors, and internal teams to clarify data requirements, address discrepancies, and ensure timely data processing
- Assisted in training new employees on property preservation data processing procedures, software systems, and best practices
- Contributed to process improvements and system enhancements to streamline property preservation data processing operations and improve efficiency.
Education
Real Estate -
Response
Las Vegas, NV01-2018
Diploma -
Centennial High School
Las Vegas, NV06-2012
Some College (No Degree) -
Nevada State College
Las Vegas, NVSkills
- Xactimate
- Construction knowledge
- Estimating
- Negotiation
- Active Listening
- Task Prioritization
- Customer Service
- Communication
- Analytical Thinking
- Conflict Resolution
- Attention To Detail
- Problem Solving
- Team Work
- Adaptability
Certification
- Notary Public, 2024, GA
- Rope & Harness, 2020
Timeline
Property Field Adjuster
Eberl Claims Service
11.2019 - Current
J & Y Property Preservation and J & Y Construction
10.2012 - 07.2019
Data Entry Processor
J & Y Property Preservation, LLC
06.2009 - 10.2012
Real Estate -
Response
Diploma -
Centennial High School
Some College (No Degree) -
Nevada State College
- Notary Public, 2024, GA
- Rope & Harness, 2020
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