Summary
Overview
Work History
Education
Skills
Awards
Professional Development
Timeline
Generic

ERICA HARRIS

Gastonia,NC

Summary

Compassionate Mental Health Technician with hands-on experience providing support in mental health settings. Skilled in conducting patient assessments, implementing therapeutic techniques and maintaining detailed clinical documentation. Demonstrated ability to build rapport with patients of diverse backgrounds while advocating for needs and facilitating treatment plans. Noteworthy impact includes improved patient participation in therapy sessions and reduced escalation incidents through effective communication and crisis intervention strategies.

Overview

14
14
years of professional experience

Work History

Mental Health Technician

New Hope Treatment Ctr
Dallas, NC
03.2025 - Current
  • Encouraged positive behaviors through rewards systems when appropriate.
  • Ensured safety of all clients through continuous observation and monitoring during shift hours.
  • Administered medications as prescribed by physician or psychiatrist.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Maintained accurate and detailed records of patient care, condition, progress, and concerns.

Social Work Intern

High Focus Centers
Charlotte, NC
03.2025 - Current
  • Supported social worker with client case management services.
  • Provided individual and group counseling sessions for clients.
  • Assisted in conducting assessments of client needs, strengths, and weaknesses.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Facilitated group therapy sessions for clients with similar challenges.
  • Evaluated and addressed individual client needs and concerns.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Conducted initial intake interviews to assess client needs and goals.

Case Management/disabled veterans outreach program specialist

NC Department of Commerce
Charlotte, NC
01.2022 - 01.2025
  • Prioritizing services to disabled and special disabled veterans and other veterans/spouses providing intensive services and facilitating placement to meet the employment and necessity needs of the veteran
  • Actively involved in outreach to increase efforts with the participation amongst veterans with significant barriers to employment
  • Basic knowledge of Federal and state employment and unemployment rules and regulations
  • Mainly focusing on policies and regulations for veterans
  • Job referrals, speaking with veterans about WIOA and OJT programs to enhance their job and education skills so they can be job-ready
  • Participate in job fairs to network with employers and attend events and training sessions to enhance productivity

Customer Care Specialist / Security Officer

Precision Protective and Security Services
Fort Mill, SC
01.2021 - 01.2022
  • Schedule appointments for new and existing clients to ensure effective collaboration
  • Explore potential of employees by providing consultation regarding performance and professional development
  • Facilitate people with homeless shelters by liaising and networking with community resources
  • Enhanced customer satisfaction by processing 50+ calls while supervising dispatch calls for clients and retrieving data
  • Optimized workforce capacity by training employees to oversee troubled calls, enter data, and arrange logs

Customer Care Associate / Armed Security Officer

Capitol Special Police
Charlotte, NC
01.2018 - 01.2020
  • Maintained clientele by overseeing concerns of dissatisfied customers and dealing with aggressive incidents
  • Composed detailed reports by communicating with customers positively and calmly
  • Optimized customer experience by rendering professional development advice and proposing resources
  • Nurtured profitable alliances with customers and emergency personnel to offer required assistance and support
  • Acquired deep understanding of issues by gathering, recording, and proceeding data into automation system
  • Delivered remarkable services to clients by coordinating interviews to acknowledge relevant needs of patrons

Driver / Guard

Dunbar Armored
San Diego, CA
01.2017 - 01.2018
  • Company Overview: Generic description for this role
  • Secured premises and personnel by patrolling property, monitoring surveillance equipment, and inspecting buildings and equipment
  • Achieved desired outcomes by implementing proper scheduling of drivers, ascertaining drivers’ tasks, and ensuring timely payments according to contract
  • Assisted cashier departments in checking all money and change containers
  • Assisted bank and other customer personnel with product pickups and deliveries
  • Monitored all transported cargo to ensure safety and security
  • Generic description for this role

Culinary Specialist

US Army
Fort Benning, GA
01.2011 - 01.2016
  • Retrieved meal requests by responding to all phone calls from customers
  • Evaluated and fulfilled employees' needs and potential services by conducting and recording extensive assessments
  • Streamlined day-to-day activities by successfully leading team of 9 employees
  • Increased customer gratification by welcoming clients and resolving complaints and issues
  • Reviewed employee advancement, separation, and retirement documents while serving as divisional Career Advisor
  • Amplified operational efficiency by keeping high standards of customer service within challenging environment
  • Ensure safety and cleanliness and following food safety and sanitation standard operating procedures
  • Inspect food to make sure food is cooked properly
  • Follow food safety procedures
  • Prevent food borne illnesses and making sure food is cooked at safe temperatures
  • Following sanitation procedures to maintain a healthy environment
  • Prep food in accordance with designated SOP, guidelines and regulations to ensure use safe food handling procedures
  • Maintain workstation using safe sanitation practices to ensure proper food preparation and food safety

Education

MSW - Social Work

Louisiana State University
Baton Rouge, LA
01.2026

B.S. - Criminal Justice

Strayer University
Charlotte, NC
01.2021

A.A.S - Criminal Justice

Gaston College
Dallas, NC
01.2019

Skills

  • Case Activities Management
  • Customer Service & Support
  • Client Experience Maximization
  • Good Judgement
  • Dispatch Calls Supervision
  • Staff Training & Development
  • Team Building & Leadership
  • Workforce Planning
  • Resources Management
  • Key Relationship Development
  • Cross-functional Collaboration
  • Veteran Outreach
  • JVSG
  • WIOA
  • Microsoft Office Suite (Word, Excel, and PowerPoint)
  • Chapter 31 and 33 Benefits
  • Group therapy
  • Active listening
  • Client assessment
  • Crisis intervention
  • Discharge planning
  • Group therapy facilitation
  • Patient confidentiality

Awards

  • SCLA Honor Society
  • Alpha Sigma Lambda
  • Army Achievement Medal
  • Chef of the Month
  • Field Sanitation
  • Good Conduct Medal

Professional Development

  • Professional Training
  • Military Training
  • Workforce Planning
  • Employment laws and practices
  • Re Entry Professional

Timeline

Mental Health Technician

New Hope Treatment Ctr
03.2025 - Current

Social Work Intern

High Focus Centers
03.2025 - Current

Case Management/disabled veterans outreach program specialist

NC Department of Commerce
01.2022 - 01.2025

Customer Care Specialist / Security Officer

Precision Protective and Security Services
01.2021 - 01.2022

Customer Care Associate / Armed Security Officer

Capitol Special Police
01.2018 - 01.2020

Driver / Guard

Dunbar Armored
01.2017 - 01.2018

Culinary Specialist

US Army
01.2011 - 01.2016

MSW - Social Work

Louisiana State University

B.S. - Criminal Justice

Strayer University

A.A.S - Criminal Justice

Gaston College

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