Erica Harris
Bessemer,AL
Summary
Resourceful and tech-savvy professional with experience as both an entrepreneur and banking specialist. Skilled in using digital platforms, POS systems, and data analysis tools to streamline operations and improve efficiency. Strong background in customer support, problem-solving, and adapting quickly to new technologies. Proven ability to manage projects, analyze data, and apply technical solutions in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Small Business Owner
Not Ya Average Leaf
01.2021 - Current
- Launched and managed a small business, overseeing operations, customer service, and sales.
- Applied digital tools and platforms for marketing, scheduling, and sales.
- Built organizational, leadership, and decision-making skills while maintaining business growth.
- Dates of operation
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Reduced overhead costs by renegotiating contracts with vendors or suppliers while maintaining product quality standards.
Phone Banker 2
Wells Fargo
01.2019 - Current
- Strengthen communication, problem-solving, and multitasking skills in a fast-paced environment.
- Retained valuable clientele by skillfully resolving complaints or concerns regarding account management or service delivery discrepancies.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
Education
Bachelor of Science - Information Systems
University of Alabama At Birmingham
05.2020
Associate of Arts - Business Administration
Lawson State Community College
05.2018
Skills
- Customer Service & Communication
- Problem-Solving & Critical Thinking
- Information Systems Knowledge
- Microsoft Office & Google Workspace
- Data Entry & Transaction Processing
- Business Operations & Financial Management
- Small business operations
- Planning and execution
- Operations management
Websites
Timeline
Small Business Owner
Not Ya Average Leaf
01.2021 - Current
Phone Banker 2
Wells Fargo
01.2019 - Current
Associate of Arts - Business Administration
Lawson State Community College
Bachelor of Science - Information Systems
University of Alabama At Birmingham
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