ERICA E. HARRIS
Garland
Summary
Licensed Clinical Social Worker with extensive experience in mental health counseling, case management, and training new hires, adept at managing complex behavioral health cases and collaborating with multidisciplinary teams. Skilled in telehealth counseling and conducting psychosocial assessments to support client recovery. Eager to contribute expertise in psychosocial-biological assessments and risk management to a forward-thinking organization.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Licensed Clinical Social Worker
Self-employeed
Garland
05.2005 - Current
- Deliver telehealth counseling through secure telephone, video, and messaging platforms for clients with mental health and substance abuse issues.
- Conduct comprehensive mental health and psychosocial assessments after each session.
- Formulate collaborative treatment and discharge goals to support client recovery.
Behavioral Licensed Clinician
Evernorth/Cigna
Plano
04.2021 - 01.2026
- Maintained a perfect quality review score by providing clinical support for substance use and mental health disorders.
- Educated and referred members to appropriate health resources, enhancing their access to care.
- Collaborated with licensed clinicians and medical directors for comprehensive case management.
- Proposed improvements to outpatient coaching programs based on data-driven insights.
- Managed diverse cases of substance use and mental health, ensuring accurate documentation across systems.
- Trained and integrated new hires into the team effectively, fostering a supportive environment.
- Audited case files for clinical accuracy, providing constructive feedback for improvement.
- Investigated adverse events and service quality at Cigna's contracted facilities for enhanced care.
Case Manager Specialist & Lead Clinician
Cigna
Plano
03.2009 - 04.2021
- Reviewed initial and continued stay requests for authorization for mental health and chemical dependency treatment using clinical judgment to determine if the requests meet medical necessity guidelines.
- Managed daily caseload of 8 to 10 cases.
- Successfully managed escalated and complex cases.
Licensed Clinical Social Worker
AssuraSource
Allen
07.2016 - 07.2018
- Acted as a subject-matter expert for staff members by providing clinical guidance on complicated behavioral cases.
- Trained and educated new hires and assisted them with integrating into the team.
- Educated facilities and customers on Cigna's guidelines for authorized care.
- Audited case managers' cases for clinical documentation accuracy and relevancy and provided instructive feedback.
- Investigate the quality of care, quality of service, and adverse events that occur at Cigna's contracted facilities.
- Regularly collaborated with doctors, directors, and other high-level executive staff on complex cases.
- Assisted with creating a new onboarding training program for new hires.
- Received numerous awards for providing above-the-norm customer service to our members.
- Completed Yellow Belt Six Sigma Training.
Education
Doctor of Education - Community Care and Counseling
Liberty University
VA01.2023
Master of Science - Social Work
University of Texas at Arlington
TX01.2023
Bachelor of Science - Psychology
Saint Martins
WA01.2005
Skills
- Research and publication
- Counseling and support
- Mental health and addiction
- Training and onboarding
- Presentation facilitation
- Case management
- Complex issue resolution
- Coordination and risk management
- Conflict resolution strategies
- Telehealth counseling
- Psychosocial assessments
- Biological assessments
- Educational assessments
- Lesson plan development
- Licensed clinical social worker
- Certified trauma specialist
- Certified personality disorder therapist
- Project assistance leadership
Certification
- Certified Personality Disorder Therapist, 2026
- Certified Trauma Therapist, 2026
- Certified Telehealth Therapist
References
References available upon request
Volunteer Experience
Probono Therapist, Give An Hour, United States, 01/01/23, Present
Publications
American Church Leaders Experience with Mental Illness
Timeline
Behavioral Licensed Clinician
Evernorth/Cigna
04.2021 - 01.2026
Licensed Clinical Social Worker
AssuraSource
07.2016 - 07.2018
Case Manager Specialist & Lead Clinician
Cigna
03.2009 - 04.2021
Licensed Clinical Social Worker
Self-employeed
05.2005 - Current
Doctor of Education - Community Care and Counseling
Liberty University
Master of Science - Social Work
University of Texas at Arlington
Bachelor of Science - Psychology
Saint Martins