Erica Harris Wilson
Atlanta,GA
Summary
Driven Accounts Receivable Clerk with experience reducing open balances by following up with customers and maintaining productive communication. Good relationship-building, communication and planning skills. Superior work ethic with analytical approach.
Overview
23
23
years of professional experience
Work History
Accounts Receivable Clerk
Apex Roofing & Restorations - 4 States
Hoover, AL
04.2022 - 11.2023
- Responsible for entering customer payments into the accounting software system.
- Maintained accurate records of accounts receivable and payable transactions.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Provided support on audits of accounts receivable by gathering requested information from internal systems.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
Warehouse Lead
Amazon
Atlanta, GA
04.2018 - 10.2022
- Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse.
- Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
- Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
- Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Collections Agent
Nations Recovery Centers / Sequium Asset
Atlanta, GA
11.2000 - 10.2022
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Contacted customers and explained debt management to encourage timely debt payments.
- Followed fair debt practices and regulatory guidelines when managing collections process.
Education
High School Diploma -
Christian Cornerstone
Townsend, GA06-2000
Skills
- Financial Reporting
- Audit Support
- Activity reporting
- Account Monitoring
- Customer Relations
- Mail Routing
- Database updates
- QuickBooks experience
Timeline
Accounts Receivable Clerk
Apex Roofing & Restorations - 4 States
04.2022 - 11.2023
Warehouse Lead
Amazon
04.2018 - 10.2022
Collections Agent
Nations Recovery Centers / Sequium Asset
11.2000 - 10.2022
High School Diploma -
Christian Cornerstone
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