Erica Hartley
Dayton
Summary
Accomplished leasing professional with a proven track record in managing tenant relations and lease agreements, leading to high occupancy rates and improved tenant satisfaction. Collaborative team player adept at adapting to changing environments and achieving results through effective communication and organizational skills. Recognized for proactive problem-solving, excellent time management, reliability, and adaptability. Quick learner with a strong ability to apply new skills to drive team success and support organizational growth.
Overview
10
10
years of professional experience
Work History
Leasing Consultant
Elon Property Managment
10.2024 - Current
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Enhanced community atmosphere by planning and executing engaging resident events.
Nutrition Supervisor
Compass One Healthcare at Miami Valley Hospital
10.2020 - 08.2024
- Collaborated with healthcare professionals to develop nutrition strategies for patients with special dietary needs.
- Developed staff training programs to improve culinary skills and knowledge of nutritional requirements.
- Boosted employee morale through effective communication, recognition, and team-building initiatives.
- Conducted regular audits of food preparation areas, identifying opportunities for process improvements that led to enhanced safety standards.
- Streamlined kitchen operations for increased efficiency and improved meal quality.
- Liaised with healthcare professionals in creating nutrition-related treatment plans.
- Created employee schedule and daily line ups.
- Training coordinator for on-boarding staff
Waitress
Frickers
05.2018 - 03.2021
- Ensured strict adherence to food and safety regulations and guidelines at all times.
- Took accurate and timely orders from customers with a friendly and attentive approach.
- Handled cash transactions accurately and efficiently, ensuring proper reconciliation at the end of each shift.
- Resolved customer issues and complaints promptly and effectively using strong problem-solving skills.
- Delivered exceptional customer service by anticipating needs and maintaining a positive attitude.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Marketing Specialist
Improveit Home Remodeling
05.2016 - 10.2017
- Travel to different home shows, fairs and store locations to give presentations.
- Onboarded new team members and coached personnel in marketing tasks.
- Maintain full point of contact for all of my customers throughout their home remodeling process.
- Keep the showrooms clean and orderly.
- Schedule appointments with potential clients for the sales and design team
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Created persuasive sales presentations that effectively showcased product benefits, driving revenue growth.
Server
JIMMY 'S ITALIAN KITCHEN
03.2015 - 04.2016
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Prepare checks that itemize and total meal costs and sales taxes.
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Bring wine selections to tables with appropriate glasses and pour the wines for customers.
Education
Diploma -
Wayne High School
06-2011
Real Estate Licensee - Real Estate And Property Managment
Hondros College
Dayton, OH08-2025
Skills
- Detail Oriented
- Communication
- Leadership
- Multitasking
- Organized
- Leasing and sales
- Telephone and email etiquette
- Lease oversight
- Creative problem solving
- Property tours and inspections
- Resident retention programs
Timeline
Leasing Consultant
Elon Property Managment
10.2024 - Current
Nutrition Supervisor
Compass One Healthcare at Miami Valley Hospital
10.2020 - 08.2024
Waitress
Frickers
05.2018 - 03.2021
Marketing Specialist
Improveit Home Remodeling
05.2016 - 10.2017
Server
JIMMY 'S ITALIAN KITCHEN
03.2015 - 04.2016
Diploma -
Wayne High School
Real Estate Licensee - Real Estate And Property Managment
Hondros College
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