Erica Harvey
Sicklerville
Summary
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Overview
16
16
years of professional experience
Work History
Director of Operations
Thomas Preferred Transportation
10.2020 - Current
- Led talent acquisition and revamped recruitment
- Managed driver qualification files and DOT compliance
- Trained drivers on safety regulations and handled audits
- Developed schedules and budgets for contracts over $3M
- Streamlined internal processes for efficient workflow
- Managed communication and collaboration across teams
- Oversaw DOT compliance program and filing of MCS-150/UCR
Manager, Contract Management
Marlin Capital Solutions
07.2019 - 09.2020
- Managed team of 15, overseeing documentation, closing, and disbursements
- Conducted audits to ensure compliance and developed staff
- Led monthly coaching sessions and performance evaluations
- Analyzed and reported metrics for executive management
Team Lead
Marlin Capital Solutions
02.2019 - 07.2019
- Directed Contract Specialists to meet service standards
- Refined department procedures for greater efficiency
- Mentored team members, ensuring alignment with company objectives
Contract Management Specialist
Marlin Capital Solutions
07.2016 - 02.2019
- Supported Business Development Managers in processing financing agreements
- Managed a pipeline to support multiple business channels
- Built relationships with sales and cross-functional teams
Sales Coordinator
Verizon Telecommunications
01.2015 - 07.2016
- Enhanced metrics for first-call resolution, sales, and cancellations
- Addressed customer inquiries regarding billing, service, and repairs
- Managed projects within time and budget constraints
Sales Team Leader
Verizon Telecommunications
06.2014 - 01.2015
- Led 15+ sales associates to exceed corporate goals
- Provided performance coaching and identified training needs
- Collaborated with management to share best practices
Business Consultant
Verizon Telecommunications
01.2009 - 06.2014
- Handled customer inquiries related to products, billing, and services
- Coordinated installations, disconnections, and service changes
- Addressed and resolved customer complaints and disputes
Education
Master of Arts - Organizational Management (Project Management)
The University of Arizona Global Campus
Bachelor of Arts - Communications
Rowan University
Skills
- Project & Contract Management
- Operations & Compliance
- Salesforce & CRM Systems
- Team Leadership & Development
- Budgeting & Scheduling
- Training & Development
- Negotiation & Client Relations
Timeline
Director of Operations
Thomas Preferred Transportation
10.2020 - Current
Manager, Contract Management
Marlin Capital Solutions
07.2019 - 09.2020
Team Lead
Marlin Capital Solutions
02.2019 - 07.2019
Contract Management Specialist
Marlin Capital Solutions
07.2016 - 02.2019
Sales Coordinator
Verizon Telecommunications
01.2015 - 07.2016
Sales Team Leader
Verizon Telecommunications
06.2014 - 01.2015
Business Consultant
Verizon Telecommunications
01.2009 - 06.2014
Bachelor of Arts - Communications
Rowan University
Master of Arts - Organizational Management (Project Management)
The University of Arizona Global Campus
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