BRY'ANNA BENNETT
Atlanta,GA
Summary
Passionate psychology major focused on implementing a daily curriculum to spark imagination, build self-esteem and help others discover new things daily. A dedicated student interested in applying and expanding excellent communication and interpersonal skills to better serve patients and the community. I am experienced in data entry and handling money, and I can quickly memorize product details and build customer relationships. Hardworking and reliable with solid ability in office administration. Offering efficiency in a fast-paced environment. Highly organized, proactive, and punctual with a team-oriented mentality.
Able to communicate efficiently and tactfully both orally and in writing to meet specific program objectives. I am eager to jump into the field of holistic healing of the mind and open to every possibility to further my future and success.
Overview
8
8
years of professional experience
Work History
Advanced Medical Support Assistant
Atlanta VA Medical Center
Atlanta, GA
08.2023 - Current
- Attended staff meetings regularly to stay up-to-date on changes in policy or procedure regulations.
- Canceling, rescheduling veterans' appointments and/or consults; entering no-show information.
- Reviewed veterans' medical history documents prior to appointment scheduling.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Worked collaboratively with other team members to meet departmental goals.
- Performed follow up calls to confirm scheduled appointments.
- Updated veterans' information in the database accurately.
- Monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic.
- Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals, and determines appointment type based on the patient's eligibility status.
- Monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check in for appointments.
- Daily review of active/pending consults, encounters, electronic wait list, recall list, and MHV secure messaging communications for accuracy and disposition.
- Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations, policy, schedules, and providers' preferences.
- Schedule appointments; notify the supervisor when clinic area access is less than desirable, or if an individual patient cannot be scheduled within the mandated timeframe.
- Copied and faxed important information, such as referrals and authorization for patient and veterans' records, to pursue scheduling efforts.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support to veterans.
Front Desk Medical Receptionist
Dermani Med Spa/ Full Time/ 40 hrs per week
Atlanta, GA
11.2020 - 07.2023
- Welcomed clients with a cheerful and warm greeting at the front desk, and engaged in friendly conversations while conducting the check-in process.
- Stayed on top of office messages by checking voicemails, returning calls, and directing responses to particular estheticians, and nurse practitioners.
- Checked clients out for appointments, including collecting deposit payments for appointments.
- Scheduled appointments for clients, and called clients for reminders or to obtain additional needed information, such as medical history forms, identification for liability releases, and consent forms for the practiced treatments.
- Answered multi-line phone systems, and directed callers to requested personnel and offices.
- Observed strict HIPAA guidelines at all times, according to company policy.
- Delivered high-quality administrative and customer service to sustain clients and workflows.
- I straightened up the waiting room to maintain a neat and organized workspace.
- Monitored the cash drawer, and controlled deposits and cash intake.
- Provided knowledge and training to new hires on the Zenoti booking system and work ethics throughout the shift.
- Scheduled appointments, optimizing patient satisfaction, provider time, and treatment room utilization.
- Maintained patient accounts by obtaining, recording, and updating personal and financial information.
- Retrieved scanned documents and uploaded documents to patient charts to assist the clinical staff.
- Conducted inventory needs for products every Tuesday to ensure production was efficient and up-to-date.
- Organized appointments for Stericycle to collect and dispose of regulated substances, such as medical waste, and sharps, every month.
- I collected packages from postal services such as FedEx and UPS while signing for them and delivering them to the appointed treating professionals.
- Provided aftercare instructions and protocols to clients after their treatments.
- Assisted with client concerns regarding membership pricing, treatment services, and instructions prior to appointments for assigned paperwork.
Lead Hostess
Capital City Country Club
Atlanta, GA
04.2020 - 10.2020
- Stayed attentive to server availability and table turnover to seat guests quickly.
- While answering phone inquiries, scheduling and confirming reservations, recording takeout orders, and responding to service questions.
- Performed walked-throughs during service to monitor guest satisfaction and advise serving and bussing staff on specific guest needs.
- Also utilized and became predominant in the North Star micros system that tracks seated guests and available seating.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Maintained knowledge of menu items, garnishes, ingredients, and preparation methods to assist guests with menu selection.
- Throughout the shift, I cleaned and restocked counter areas, confirmed member ID numbers before seating guests, and checked server supplies to facilitate operations.
- Certified trainer for new hires for the position, getting them ready for a successful shift while directing in a friendly and team environment.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Built positive relationships with other front-of-house and kitchen staff.
- Responded appropriately to customer complaints, bringing significant issues to the attention of the manager on duty.
- Efficient in dealing with high-profile country club members and meeting their needs promptly and professionally.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Strictly following COVID-19 guidelines by wearing masks and gloves while cleaning menus and ensuring members safety.
Call Center Agent
The Colography Group Inc./ Full Time/ 40 hrs
ATLANTA, Georgia
01.2019 - 03.2020
- Making outgoing phone calls at a cubicle to shipping companies on behalf of the U.S. Postal Service, Fed Ex, and other delivery companies.
- Asking questions regarding the monthly or yearly times daily calls, the company ships out certain items with a friendly and understanding tone.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Boosted productivity by maintaining substantial call control and quickly working through scripts to address diverse problems.
- Completed up to several outgoing daily calls according to the assigned call list.
- Delivered excellent customer service with a positive attitude.
- Maintaining the cubicle is nice and clean while working throughout the day.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.
- Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.
- Completed a high volume of daily outbound calls with an above-average conversion rate.
- Conducting surveys from clients on their thoughts on the shipping requirements for their business through postal services.
Guest Service Expert
Renaissance Atlanta Airport Gateway Hotel
ATLANTA, Georgia
08.2018 - 01.2019
- Hospitality specialists providing the guest with any requests that they require promptly.
- Greeting guests upon arrival to the restaurant, making them feel welcomed with a positive attitude while they enjoy their meal.
- Listening to the guest while thoroughly inserting their meal and beverage orders.
- Processing payments after the guest is finished and completely satisfied with everything.
- Being part of a team and helping with complete solutions with guests when they are unhappy about their stay.
- Fulfilling opening and closing duties that manager provides each shift before opening the restaurant, such as restocking, tidiness, and polishing silverware.
- Based on individual customer actions, posted room charges such as food, liquor, and telephone calls.
- Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions.
- Educated guests regarding important property information and directions to all areas of the hotel, including casino, gift shops, and all other attractions throughout the property.
Register Associate
Bruster's Ice Cream Inc
Atlanta, Georgia
03.2017 - 08.2018
- Meeting and greeting customers with an energetic approach.
- Presenting ice cream flavors of the day professionally.
- Prepping specials daily, handled cash control, and cleaning duties around the store.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Maintained duties daily, such as wiping down counters and conveyor belts to remove debris and maintain cleanliness.
- Stayed up to date on current item discounts to support promotions.
- Learned roles of other departments to provide coverage and keep the store operational.
- Processed efficient and accurate cash, check, debit, and credit card payments using a direct sale system.
- Resolved issues with cash registers, card scanners, and printers.
- Resolved customer complaints and escalated worsening concerns for remediation.
- Counted drawers at the start and end of shifts to validate daily records and uphold accounting accuracy.
- Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
Education
Some College (No Degree) - Psychology
Georgia Highlands College
Rome, GA05.2025
Skills
- Efficient front desk coordinator
- Positive reinforcement methods
- Active listener
- Positive team player
- Witty professional
- Proficient in software knowledge
- Able to assist others where needed to complete assignments efficiently
- Able to resolve and assist guest complaints with a friendly, energetic approach
- Able to follow instructions and can work with minimal supervision
- Customer service expert
- Schedule coordination
- Cleaning and sanitizing
- Customer communications
- Payment processing
- Certified trainer
- Understands medical procedures
- HIPAA compliance
- Calm and level-headed under duress
- Appointment Scheduling
- Time Management
- Taking Client Histories
- Equipment Troubleshooting and Maintenance
- Invoice Preparation
- Payment Collection
- Intake Form Processing
- Collaboration and Teamwork
- Patient Referral
- Patient Health Information Access
Accomplishments
Majoring in the Psychology field for school credit I took it upon to get more focused and knowledgeable in the medical field and volunteered at Piedmont Hospital in the surgical unit. Nursing Supervised ancillary staff of 10 on-call nurses. Educated patients about medical procedure steps, recovery measures and medication instructions. Custodial Duties such as Kept linen and utility areas clean, emptied and cleaned urinals and bedpans, emptied patient dirty linen hampers. While building up experience in a fast paced environment. On certain days when needed would go to different departments to help them sort papers and transfer calls for patients.
Affiliations
- Certified Training
- Mariott T.I.P.S training
- Safe to Serve training
- Volunteering at Piedmont Hospital
- Orchestrated non-profit organization
Accomplishments
- Proud Nominee of The National Society Of Leadership And Success Spring Semester 2023.
- 4.0 GPA Fall 2022-Spring 2023.
- Member of Georgia Highlands College Psychology Club.
- Conducted a successful in-person research interview with Dr. Banks (Administrative Psychologist) at the Veterans Hospital.
- Content creator for Non-Profit organizations and small businesses.
Timeline
Advanced Medical Support Assistant
Atlanta VA Medical Center
08.2023 - Current
Front Desk Medical Receptionist
Dermani Med Spa/ Full Time/ 40 hrs per week
11.2020 - 07.2023
Lead Hostess
Capital City Country Club
04.2020 - 10.2020
Call Center Agent
The Colography Group Inc./ Full Time/ 40 hrs
01.2019 - 03.2020
Guest Service Expert
Renaissance Atlanta Airport Gateway Hotel
08.2018 - 01.2019
Register Associate
Bruster's Ice Cream Inc
03.2017 - 08.2018
Some College (No Degree) - Psychology
Georgia Highlands College
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