Erica Harwood
Cape Coral,FL
Summary
Results-driven Erica's Imperfectly Perfect Creations LLC with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Determined new business owner with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
12
12
years of professional experience
Work History
Business Owner
Erica's Imperfectly Perfect Creations LLC LLC
Cape Coral, FL
03.2022 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
Lead Server Trainer
Pelicans Nest Golf Club
Bonita Springs, FL
07.2017 - Current
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Presented training material with varied instructional methods to maintain attention of participants.
- Initiated guidelines for standard operation of serving are very wealthy clientele.
- Educated bartenders, clerks, and servers on responsible service protocols.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Evaluated skills assessment and observations to review effectiveness of training material.
- Trained and mentored many new personnel hired to fulfill various roles.
- Conducted small group or individual instruction to meet learning styles of participants.
Bartender Shift Manager
MyPlace Bar
New Windsor, NY
05.2016 - 05.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
CNA
Arbor Manor Rehabilitation & Nursing Center
Jackson, MI
06.2004 - 12.2008
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Education
High School Diploma -
Concord High School
Concord, MI06.2000
Skills
- Customer Service
- Employee Motivation and Performance
- Annual Planning
- Operational Analysis
- Sales Planning
- Process Improvement
- Issue Resolution
- Sales Strategies
- Professional Networking
- Driven and Determined
- Adaptable and Flexible
- Creating Collateral
- Management Team Leadership
Timeline
Business Owner
Erica's Imperfectly Perfect Creations LLC LLC
03.2022 - Current
Lead Server Trainer
Pelicans Nest Golf Club
07.2017 - Current
Bartender Shift Manager
MyPlace Bar
05.2016 - 05.2018
CNA
Arbor Manor Rehabilitation & Nursing Center
06.2004 - 12.2008
High School Diploma -
Concord High School
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