Erica Hastings
Sacramento,CA
Summary
Experienced Loan Underwriter skilled in financial analysis, risk assessment, and loan processing. Demonstrates expertise in evaluating financial trends and ensuring compliance with underwriting standards. Known for strategic thinking, effective performance management, and delivering exceptional customer service.
Overview
23
23
years of professional experience
Work History
Underwriter 2
Wells Fargo SBA Lending
Roseville, CA
11.2021 - 05.2024
- Analyzed company financial data including income statement, balance sheet, cash flow statement, and interim financials
- Calculated ratios such as sales growth, gross margin, activity days, and liquidity ratios to identify significant changes from previous years
- Used this information in the underwriting process to assess eligibility for SBA 504 or 7a loans
- Mitigated and assessed financial risk
- Conducted thorough inspections of credit information, CAIVRS, Duns and Bradstreet data to ensure accurate completion of underwriting process
Credit Analyst
Wells Fargo SBA Lending
Roseville, CA
09.2019 - 11.2021
- Evaluated client financial information to determine creditworthiness
- Applied underwriting expertise to assist with loan modifications for both material and non-material customer requests, encompassing actions such as collateral release, rate modification, deferral, and adjustments to guarantors
- Performed thorough analysis of customer accounts, identifying the underlying reasons for disputes and delinquencies
- Enhanced risk assessment opportunities by developing a comprehensive understanding of financial statements
Loan Service Representative
Wells Fargo SBA Lending
Roseville, CA
11.2017 - 09.2021
- Addressed routine and complex customer inquiries from customers, title companies, and vendors regularly
- Facilitated the smooth processing of payoffs, releases, and curtailments for SBA 504 and 7a loans
- Successfully managed a project, implementing efficient updates for 1500+ loans to maintain adequate insurance coverage and avoid the necessity of force-placed insurance
- Managed high volume pipeline while effectively responding to over 300 monthly emails and customer requests
- Assessed loan feasibility by analyzing financial and credit statuses of applicants, considering their assets and risk
Team Leader
Wells Fargo National business banking Call center
Sacramento, CA
05.2013 - 11.2017
- Optimized employee productivity by closely monitoring their performance and delivering constructive coaching
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Identified and corrected performance and personnel issues to reduce impact to business operations
- Planned and managed resources to consistently meet production, quality and cost goals
- Developed problem-solving and conflict resolution strategies for team members
- Exhibited professionalism and strong communication abilities while managing difficult phone conversations
High Value Consumer & Business Phone Banker
Wells Fargo NBBC Phone Bank
Sacramento, CA
05.2001 - 11.2011
- Researched complex issues related to customer accounts in order to provide solutions quickly and accurately
- Delivered exceptional customer service to a high volume of clients
- Implemented performance, quality and efficiency measures to achieve aggressive production goals
- Explained various banking products such as credit cards, loans, mortgages and investments to potential customers.
Education
Associate of Applied Science Business Administration With Emphasis in -
Heald College - Central Administrative Office
Rancho Cordova, CASkills
- Financial Risk Management
- Credit Risk Assessment
- Financial statement analysis
- Loan Document Management
- Data Analysis
- Loan Processing
- Problem Solving
- Credit Analysis
Timeline
Underwriter 2
Wells Fargo SBA Lending
11.2021 - 05.2024
Credit Analyst
Wells Fargo SBA Lending
09.2019 - 11.2021
Loan Service Representative
Wells Fargo SBA Lending
11.2017 - 09.2021
Team Leader
Wells Fargo National business banking Call center
05.2013 - 11.2017
High Value Consumer & Business Phone Banker
Wells Fargo NBBC Phone Bank
05.2001 - 11.2011
Associate of Applied Science Business Administration With Emphasis in -
Heald College - Central Administrative Office
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