Erica Haveard
Quincy,FL
Summary
Self-motivated employee that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Results-oriented Support Manager offering 11 years of experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.
Outgoing Support Coordinator with experience overseeing multiple tasks and managing employees successfully.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I am very dependable, reliable, responsible, enjoy working with others, team player, and eager to learn.
Overview
13
13
years of professional experience
Work History
Support Coordinator
Agency For Persons With Disabilities
05.2016 - Current
- Responsible for supporting the facility by ensuring effective and efficient utilization review and discharge planning services to all patients, as needed.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Performed general administrative duties by mailing and shipping materials, maintaining legal postings and creating and publishing employee communications.
- Scheduled appointments and meetings for treatment team.
- Helps people with developmental and intellectual disabilities access the service and resources that allows them to live as independently as possible.
- Responsible for managing and coordinating a team of support staff in order to ensure that customers receive the highest quality of services.
- Provides information, supports individuals for advocating for themselves, and links individuals to advocacy and resources.
- This position is responsible for the development of individualized care management plans; implementation of the care plan through brokering and coordinating services; and the monitoring and evaluation of all clinical outcomes to ensure that services are provided in a professional, comprehensive, and cost-effective manner.
- The Service Coordinator / Support Coordinator / Case Manager will assist the person(s) receiving services in identifying and communicating his/her requests and needs for services and supports, which may include housing, medical, social, vocational and other community services.
- Develops a Person-Centered Service Plan for each participant and modify at least annually or when there is a significant medical or social change.
- Ensures confidentiality regarding sensitive material and private health information of each individual served.
Human Service Counselor
Department Of Children And Families, State Of Florida
12.2010 - 05.2016
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Observed and monitored client behavior and responses to treatment.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Encouraged patients to discuss experiences in group and individual settings.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Education
Bachelor of Arts - Criminal Justice
Keiser University
Tallahassee, FL04.2013
Associate of Arts -
Tallahassee Community College
Tallahassee, FL08.2009
High School Diploma -
Florida High
Tallahassee, FL05.2006
Skills
- Diagnostic Evaluation
- Knowledge Base
- Individualized Service Plans
- Patient Support
- Case Records Review
- Individual and Group Counseling
- Benefits Programs
- Administrative Support
- Office Organization
- Special Requirements
- Behavior Support
- Academic Advice and Counseling
- Supporting Daily Living Needs
- Individualized Support
- Management Support
- Creative Solutions
- Team Meeting Facilitation
- Program Coordination and Execution
- Developmental Disabilities
Timeline
Support Coordinator
Agency For Persons With Disabilities
05.2016 - Current
Human Service Counselor
Department Of Children And Families, State Of Florida
12.2010 - 05.2016
Bachelor of Arts - Criminal Justice
Keiser University
Associate of Arts -
Tallahassee Community College
High School Diploma -
Florida High
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