Erica Havens

• Assisted with dialysis technician orientation and training to promote high standard of patient care.
• Completed dialysis machine and equipment setup prior to patient treatment and performed safety tests to verify readiness.
• Obtained patient's blood samples via access site or dialysis lines.
• Performed dialysis access site cannulation and initiated dialysis treatment.
• Responded to dialysis-related emergency situations under nurse supervision.
• Reinforced patient and caregiver education to enhance understanding of disease and prescribed treatment protocols.
• Followed prescribed infection control protocols and wore personal protective equipment to minimize contamination risk.
• Disinfected dialysis station, equipment and chairs after completion of each patient treatment.
• Administered prescribed hemodialysis treatment medication such as Heperin and Lidocaine as directed by doctor orders.

Schedule appointments, assessments and activities (we provided craft classes, exercise classes ect.) with care homes

• Go over the filing system with owners/managers of care homes, help them decide what specifics they need for their business
• Nce with the state
• Set up computer files to make inputting client information secure and quick
• Set up medisets, and spreadsheets to chart on each resident in accordance with their care plan.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.
• Handled client correspondence and tracked records to foster office efficiency.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
• Coached new employees on administrative procedures, company policies and performance standards.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Arranged rapid office equipment repair and maintenance with vendors.
• Organized weekly staff meetings and logged minutes for corporate records.
• Maintained staff directory and company policy handbook for human resources department.
• Coordinated bookkeeping activities in QuickBooks and Lawson.
• Determined need for special assessment activities for complex cases, effectively handling care plans.
• Updated policies and procedures, leading continuous improvement of resident assessments and care.
• Supported patient care excellence via planning and interpretation of programs.
• Completed resident assessments in accordance with current regulations and guidelines.
• Enhanced application of nursing and medical practices in alignment with laws and regulations.
• Assisted in resolving facility discrepancies by participating in resident surveys.
• Assisted with dressing guidance, grooming, meal preparation and medication reminders.
• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Provided safe mobility support to help patients move around personal and public spaces.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Assisted patients with self-administered medications.
• Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Transported individuals to events and activities, medical appointments and shopping trips.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Entertained, conversed and read aloud to keep patients mentally alert.
• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
• Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
• Maintained frequent supervision of residents unable to call for assistance.
• Shopped for groceries regularly in order to keep house stocked with necessities.
• Helped clients manage money, pay bills and shop for groceries or personal items.
• Conferred with supervisor to discuss patient condition and medical care.
• Monitored premises, screened visitors, updated logs and issued passes to maintain security.
• Monitored office calendars to plan meetings, activities and travel to maximize productivity.
• Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.

• Perform routine clerical tasks such as mailing, copying, faxing, filing and scanning
• Screen calls, taking messages, and routing calls to appropriate personnel
• Hire, train, schedule and keep staff updated on yearly EDUs, CPR/First Aid and
• TB expirations
• Worked with practices on quality and process improvement initiatives
• Collaboratively works with an interdisciplinary team of doctors, nurses, caregivers, family members and the patient to evaluate a patient's overall risk, health and develop goals and plan interventions to maximize patient outcomes
• Order medications, fill medisets, and pass medications to residents
• Extremely familiar with medical terminology and abbreviations
• Worked on marketing and events to promote Fairmount’s healthy approach to our care
• Strong organizational skills; able to prioritize tasks and meet deadlines.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Communicated with patients, ensuring that medical information was kept private.
• Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Motivated and supervised Number Job title and Job title in delivering quality patient care.
• Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Spearheaded and implemented new projects to expand scope of engagement.
• Collaborated with store manager to maintain daily operations.
• Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
• Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
• Conducted literature and coding reviews to adhere to state and federal standards.

• Hired, trained and scheduled staffing
• Kept staff in compliance with state regulations; Yearly TB reading up to date, CPR/First Aid every 2 years, and checked the federal background to ensure the safety of our clients
• Scheduled yearly safety inspections (fire sprinklers, extinishers, and alarms)
• Scheduled doctor, specialists, nurse and hospice visits
• Met with the state inspector to go over any safety or regulatory issues
• Collaboratively works with an interdisciplinary team of doctors, nurses, caregivers, family members and the patient to evaluate the patient's overall risk, health and develop goals and plan interventions to maximize patient outcomes
• Ordered medications, filled medisets for residents
• Perform routine clerical tasks such as mailing, copying, faxing, filing and scanning.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Communicated with patients, ensuring that medical information was kept private.
• Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Discussed medical histories with patients in effort to provide most effective medical advice.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Reviewed and evaluated test results to suggest care and treatment options.
• Devised and introduced initiatives and projects to maintain or improve existing facilities, allowing for maximization of capital component of Medicaid's per diem rate.