ERICA HAYES
Fairbanks,AK
Summary
Dynamic and efficient professional with experience at Fairbanks Princess Riverside Lodge, excelling in beverage preparation and customer service. Proven ability to collaborate effectively with teams while maintaining a respectful and communicative environment. Recognized for enhancing guest satisfaction through attentive service and visual merchandising skills.
Overview
3
3
years of professional experience
Work History
Gift Shop Barista / Clerk
Princess Riverside Lodge
Fairbanks, USA
05.2024 - Current
- Operated register while collaborating with gift shop team through effective communication and respect.
- Crafted espresso drinks and served pastries to enhance customer experience.
House / Dog Sitter
Rebecca Dawson
Fairbanks, USA
01.2023 - 07.2024
- Maintained a clean and safe environment for dogs in my care.
- Provided attentive care to dogs during daily visits or overnight stays.
- Ensured the owner's house was well-maintained and secure in their stead.
House Person
Princess Riverside Lodge
Fairbanks, USA
06.2023 - 08.2023
- Responsible for stocking housekeeper closets with linen and snacks.
- Assisted housekeeping staff with room preparation and inventory management.
- Responded promptly to guest requests for additional amenities or services.
- Assisted with laundry operations, ensuring proper folding and storage of linens.
Education
Freshman - business, art
UNIVERSITY OF ALASKA FAIRBANKS
Fairbanks, AK12-2028
-
NORTHSTAR, UAF - MIDDLE COLLEGE
Fairbanks, AK12.2024
Skills
- Beverage preparation
- Team collaboration
- Patience
- Respectfulness
- Communication skills
- Customer service
- Visual merchandising
- Retail management
- Efficiency
Hobbies and Interests
- Animal Lover- avid enjoyer when it comes to pet watching and caring for them
- Traditional style art such as drawing, gouache paints, acrylic paints, and crocheting
- Learning new skills and meeting new people
References
- Allison Hebard, (907) 750 3771
- Rebecca Dawson, (907) 987 2956
Timeline
Gift Shop Barista / Clerk
Princess Riverside Lodge
05.2024 - Current
House Person
Princess Riverside Lodge
06.2023 - 08.2023
House / Dog Sitter
Rebecca Dawson
01.2023 - 07.2024
Freshman - business, art
UNIVERSITY OF ALASKA FAIRBANKS
-
NORTHSTAR, UAF - MIDDLE COLLEGE
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