Erica Haynes

Eligibility Specialist with Catholic Charities, recognized for enhancing client satisfaction through early eligibility determinations and exceptional communication making multiple contacts through phone calls, messaging applications and email to fervently reach clients to complete eligibility determinations promptly. Encouraged clients to provide required documentation through positive feedback and new ideas on types of verifications for eligibility that satisfy federal guidelines. Utilized strong Microsoft Office proficiency to reduce errors in state wide systems and reviewed files frequently to reduce any audit errors.