Summary
Overview
Work History
Education
Skills
Certification
Volunteer And Leadership Experience
Timeline
Generic

Topanga Marshall

Indian Orchard,MA

Summary

Compassionate and dedicated healthcare and customer service professional with a background in patient care, behavioral health, and insurance claims. Known for strong communication, attention to detail, and ability to manage high-pressure environments. Experienced in administrative processes, customer issue resolution, and cross-functional collaboration in both healthcare and insurance industries.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Gandara Center
  • Delivered one-on-one support to clients with developmental or behavioral challenges.
  • Implemented behavior intervention plans and collected behavioral data for treatment refinement.
  • Conducted training in communication and adaptive skills, supporting client independence.
  • Collaborated with families for at-home behavioral support and continuity of care.

Mental Health Counselor

MiraVista Behavioral Health Center
10.2021 - Current
  • Assisted patients with daily living activities and therapeutic support in a behavioral health setting.
  • Supervised patients during activities, ensured safety, and maintained detailed EMR documentation.
  • Managed admissions, personal belongings, and collaborated with staff on individualized care plans.

Patient Care Technician

Baystate Medical Center
08.2023 - 01.2024
  • Provided direct care including bathing, grooming, and feeding.
  • Documented observations and interventions accurately in EMR.
  • Monitored vital signs and supported nursing staff in daily routines and emergencies.
  • Promoted a safe and supportive patient environment.

Environmental Services Associate

Baystate Medical Center
07.2019 - 10.2021
  • Cleaned and disinfected patient rooms, public spaces, and clinical areas according to infection control protocols.
  • Worked closely with custodial leads and hospital staff to maintain hygiene and safety standards.

Insurance Specialist

Innovation First Notice
03.2018 - 06.2019
  • Managed documentation and follow-up for commercial fleet insurance claims.
  • Performed data entry, client correspondence, and generated reports using Salesforce and Microsoft Office.
  • Resolved customer issues by coordinating with adjusters and maintaining accurate claim timelines.
  • Supported absence claim workflow with efficiency and attention to regulatory compliance.

Education

High School -

Central High School
Springfield, MA
01.2018

Skills

  • Insurance Claims Workflow & Documentation
  • Patient & Behavioral Health Support
  • Data Entry & EMR/EHR Systems
  • Salesforce & Microsoft Office
  • Team Collaboration & Communication
  • Detail-Oriented & Highly Organized
  • Strong Customer Service & Problem Solving
  • Lifting Capacity over 50 lbs

Certification

  • CPR / First Aid / AED, 09/18/26
  • Registered Behavior Technician
  • Crisis Prevention and Intervention Training
  • Massachusetts Driver’s License

Volunteer And Leadership Experience

  • Secretary & Junior Hospitality Member, Macedonia Church of God in Christ, Springfield, MA, Coordinated church events, processed donations, and managed digital communications., Supported church leadership and engaged in community outreach initiatives.
  • Community Service Advocate, Youth & After-School Programs, Springfield, MA, Organized prevention programs and creative fundraisers for youth engagement., Led community-based activities focused on health education and empowerment.

Timeline

Patient Care Technician

Baystate Medical Center
08.2023 - 01.2024

Mental Health Counselor

MiraVista Behavioral Health Center
10.2021 - Current

Environmental Services Associate

Baystate Medical Center
07.2019 - 10.2021

Insurance Specialist

Innovation First Notice
03.2018 - 06.2019

Registered Behavior Technician

Gandara Center

High School -

Central High School

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