Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erica Hedden

Dover,DE

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

Property Manager

Holly Hill Estates
11.2023 - Current
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards of 277 tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available lots and conducting thorough tenant screenings.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Processed security deposit refunds.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Collected and maintained careful records of rental payments and payment dates.

Office Manager / Backup Dispatcher

RPJ Waste Services/Trash Tech
06.2016 - 11.2023
  • Take all orders thru the Encore system
  • Run Google Ad words
  • Train employees on the system
  • Fix time clock punches when needed
  • Quote customers for services
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Streamlined dispatch operations, resulting in more efficient allocation of resources.
  • Facilitated training sessions for new dispatch software, significantly improving team productivity.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callout's.
  • Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
  • Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Drafted common document templates to reduce time spent creating documents from scratch.

Front of the House Manager

The Drunk’n Baker
03.2016 - 06.2016
  • Welcomed at least 30 customers a day and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Receive orders from vendors
  • Worked flexible schedule and extra shifts to meet business needs.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Alternate Director /Office Manager

Visiting Angels of Dover
11.2015 - 03.2016
  • Organize and supervise the administrative functions of the agency, including accounting, data collection, record maintenance, and employment practices
  • Maintain ongoing liaison with agency committee and direct care workers
  • Plans, organize, administers, and coordinates agency functions
  • Initiate and complete initial home visit in Care recipients’ residence
  • Perform intake and functional assessment
  • Revise care plan as necessary
  • Perform follow up home visits every 90 days
  • Maintain care giver records
  • Provide annual review and training
  • Have all interviews and bring employee on board
  • Also background checks

Customer Service Representative

Super Eagle Group
01.2015 - 08.2015
  • Handle orders for the E-commerce website
  • Send invoices and maintain accounts through QuickBooks
  • Answer the phone and receive orders
  • Look into any items not offered and may need to be special ordered
  • Answer any questions thru Live Chat Now
  • Keep record of items on back order and make sure they are ordered
  • Export orders to the warehouse; fix any problems with them thru Red Cheetah software
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Case Lot Order Filler

Walmart
01.2014 - 01.2015
  • Pick up items from a pallet and throw on a conveyor belt
  • Items are up to 75lbs
  • Collaborated effectively with team members to meet or exceed daily order fulfillment goals.
  • Enhanced order accuracy by meticulously reviewing and verifying case slot orders before filling.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.

Talent Resource Lead Expert

JCPenney’s
09.2012 - 11.2013
  • Walk the floor and do training on the spot when an associate needs more help or to just let them know they are doing a good job
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Streamlined interview processes, enabling team to handle larger volume of interviews without compromising quality.
  • Led efforts to establish a strong company culture, emphasizing core values and promoting employee satisfaction throughout the organization.
  • Improved onboarding experience for new hires, creating a comprehensive orientation program.
  • Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Collaborated with department heads to determine staffing needs and develop targeted recruitment strategies accordingly.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Recruited top talent to maximize profitability.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
  • Managed employee records on database to maintain accuracy and updated information.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Trained new employees on proper cash routines, procedures, and requirements.

Administrative Assistant, Computer Technician, Computer Maintenance/Purchasing Assistant, Catalog Department Manager, and Quality Assurance Supervisor

Quaker City Motor Parts (NAPA)
06.2000 - 09.2012
  • Key person to many activities in the department
  • Support for Vice Presidents and Presidents in the company
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Coordinate with hardware vendors (Dell, Lexmark, Etc.) to ensure hardware is ordered, received, and replaced in a timely manner
  • Collect money and keep accurate accounts receivable and accounts payable files
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Keep accurate contracts for computer equipment on 250 stores
  • Manually key information in the AS/400 on a monthly basis
  • Participate in Weekly conference calls
  • Retrieve information for Presidents and Vice Presidents on a monthly basis
  • Worked very closely with the Department manager to make sure personnel issues, customers problems, and any information needed was processed
  • Set up meetings with hotels for training
  • Contact broadband companies to set up internet connections for 250 stores
  • Speak with customers about their equipment and the need to update it
  • Always keep track of 6 projectors and 2 projector screens for the Sales Management team
  • Make weekly customer calls to ensure that our service was up to standards or how it could be improved
  • Send electronic information to stores through a Virtual Private Network
  • Receive and process information thru the AVIION on a daily basis
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Education

High School -

Smyrna High School
Smyrna, Delaware
06.2000

Skills

  • Problem Solving Abilities
  • Time Management
  • Relationship Building
  • Notary Public
  • Communication
  • Leadership
  • Administrative support
  • Skilled multi-tasker

Timeline

Property Manager

Holly Hill Estates
11.2023 - Current

Office Manager / Backup Dispatcher

RPJ Waste Services/Trash Tech
06.2016 - 11.2023

Front of the House Manager

The Drunk’n Baker
03.2016 - 06.2016

Alternate Director /Office Manager

Visiting Angels of Dover
11.2015 - 03.2016

Customer Service Representative

Super Eagle Group
01.2015 - 08.2015

Case Lot Order Filler

Walmart
01.2014 - 01.2015

Talent Resource Lead Expert

JCPenney’s
09.2012 - 11.2013

Administrative Assistant, Computer Technician, Computer Maintenance/Purchasing Assistant, Catalog Department Manager, and Quality Assurance Supervisor

Quaker City Motor Parts (NAPA)
06.2000 - 09.2012

High School -

Smyrna High School

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Erica Hedden