Erica Henderson

• I give clients who call seeking mental health therapy a free consultation to see if, and where they need help, to see if we're a good fit for them.

• Ordered supplies and equipment to maintain adequate inventory levels.

• I process all EOB's, and contact each insurance company if/when necessary.

• I deal with insurance companies when there's a discrepancy in a payment for any DOS (Date of Service).

• I file each payment in our clients file to keep everything organized, and up to date.

• I process/check all square payments.

• I handle all of the office financial responsibilities. (Bills, & Bank Deposits, HOA payments).

• Created spreadsheets in Excel to track data such as vacation requests, sick days .
• Processed payroll accurately ensuring all employees were paid on time.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Monitored payments due from clients and promptly contacted clients with past due payments.
• Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
• Reviewed files and records to obtain information and respond to requests.
• Implemented and maintained company protocols to facilitate smooth daily activities.

• I handle any, and all Healthcare Insurance audits.

• Being promt is important, because things are time sensitive in some cases.

• Multitasking on the daily.

• Provided customers with information about vision care products and services.
• Assisted optometrists in performing eye examinations and fitting contact lenses.
• Performed administrative duties such as filing paperwork, scheduling appointments, and ordering supplies.
• Maintained patient records and entered data into computer system.
• Adjusted eyeglass frames to fit customers' faces accurately.
• Dispensed eyeglasses according to prescription specifications.
• Repaired broken frames or lenses using soldering tools.
• Educated patients on proper lens cleaning techniques and frame maintenance.
• Inspected finished lenses for accuracy of power and optical clarity.
• Instructed patients on how to insert, remove, clean, and care for contact lenses.
• Followed safety protocols when handling hazardous materials such as glues and solvents.
• Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
• Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
• Count down the drawer at the beginning, and end of each shift.

• Performed troubleshooting for hardware and software related issues on telecom networks.
• Provided technical support to customers regarding their telecom products and services.
• Developed test plans and conducted tests to ensure proper functioning of telecom systems components.
• Resolved customer inquiries by providing answers in accordance with company policies and procedures.
• Configured voice over internet protocol devices such as IP phones, softphones.
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• Investigated customer complaints related to service interruptions or other technical issues.
• Ensured that all changes made to the telecommunications system were documented properly according to company standards.
• Trained users on how to use features available within the telecommunications system effectively.
• Collect Payments
• Make payment arrangements (Financial Service)
• Educate customers about new products
• Bill explanation
• Troubleshoot equipment
• Run credit checks and create new accounts
• Order processing
• Claims
• Retention

• Greeted customers and answered any questions they had about the store's products and services.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
• Issued receipts, refunds, credits or change due to customers.
• Stocked shelves with merchandise when needed.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Ensured compliance with all safety regulations within the store environment.
• Provided excellent customer service while promoting loyalty programs to increase sales potential.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Followed company security procedures for handling large sums of money.
• Performed other duties as assigned by management.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Trained new team members in cash register operation, stock procedures and customer services.
• Answered product questions with up-to-date knowledge of sales and store promotions.