Erica Henderson
Conroe,TX
Summary
Professional skilled at managing multiple projects, providing excellent customer service. Recognized for ability to educate, train, and motivate team members, who execute seamless operations and increase overall work productivity. Experience in managing patient accounts. Performance of clinical study coordinator with over 10 years of knowledge in clinical care, and research studies. Skilled in administrative, operative, and procedural processes that enhance accuracy, efficiency, and productivity. Spanish Speaking
Overview
10
10
years of professional experience
Work History
Patient Service Coordinator
The University of Texas MD Anderson Cancer Center
05.2023 - Current
- Interpret and coordinate physicians' orders to schedule diagnostic test, procedures, treatments, and physician appointments.
- Manage, monitor, and facilitate complete of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution's standards of customer service and quality patient care.
- Maintain correct and up to date list of approved protocols through the utilization and organization of Microsoft Teams
- Collaborate with clinic management to maintain physician templates to ensure that the waiting times by physician and patient are kept to a minimum.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Update and revise all demographic, financial and insurance information as necessary to maintain an accurate patient account.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
AmbulatoryServiceRepresentative
Kelsey-Seybold
11.2021 - 05.2023
- Skilled at working independently and collaboratively in a team environment
- Hands on daily activity, patient scheduling, problem solving.
- Referred patients to appropriate health care services or resources.
- Verified patient insurance coverage before scheduling appointments or providing treatment.
- Participated actively in team meetings by offering valuable insights on patient care
- Update and revise all demographic, financial and insurance information as necessary to maintain an accurate patient account.
- Answered phone inquiries from patients regarding their healthcare needs.Scheduling appointments, expediting clinic flow and providing direct customer service to patients.
- Clearly and accurately convey appointment information to the patients in a timely manner in person, by telephone, or in writing.
- Manage, monitor, and facilitate complete of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution's standards of customer service and quality patient care.
Clinical Research Coordinator
Inspire General And Neurological Rehabilitation
01.2014 - 01.2020
- Hands on daily activity, patient scheduling, problem solving
- Performance of daily billing, refilling, working all accounts, with Medicare, Medicaid, all private insurance, and patient statements
- Data screening of patients/determination of eligibility with verification inclusion/exclusion criteria
- Directly consenting/enrolling patients for research/reviewing documents with patient
- Fostered working relationships with vendors, insurance companies, and other health care facilities/organizations
- Handled in network and out of network credentialing for both the payer and provider
- Enhanced operational efficiency through workflow improvements, detail-oriented process, and increased focus of Physicians/patients satisfaction
- Enrolling patient eligibility for research study
- Maintained data, consents, and case reports
- Incorporated key timelines, endpoints and patient population to coordinate assigned protocol
Office Manager
Jimmy Schmidt M.D
12.2019 - 10.2021
- Hands on daily activity, patient scheduling, problem solving
- Professional Document Maintenance CVs and etc. .
- Maintain expense logs and transaction documentation on various financial accounts
- Maintain an Excel spreadsheet of all inquiries and the status of all requests and applications as well as visitor information, dates of appointment, name of doctor and purpose of visit.
- Prepare meeting schedules, greet visitors, and escort them to meeting location.
- Maintain both the current year and a long-term year calendar.
- Performance of daily billing, refilling, working all accounts, with Medicare, Medicaid, all private insurance, and patient statements
- Compose formal and informal correspondence.
- Recruited, hired, and trained staff; provided direct supervision, ongoing staff development, and continuing education to all employees, including receptionists, nurses, physicians, and physician assistants
- Arrange all travel preparations, scheduling airline reservations and hotel accommodations as necessary.
- Establish priorities and deadlines for completion of projects.
- Fostered working relationships with vendors, insurance companies, and other health care facilities/organizations
- Provide back up for Front Desk Operations. Maintain the department's key files and orders, and recorded on an Excel spreadsheet.
- Handled in network and out of network credentialing for both the payer and provider
- Enhanced operational efficiency through workflow improvements, detail-oriented process, and increased focus of Physicians/patients satisfaction
- Supervised, trained, and mentored all staff members who completed their office assignments and duties with superb customer service skills
- Conducted an assessment of processes and implemented process improvement measures for office operations; enhanced operational efficiency and effectiveness
- Supervised administrative staff, driving front office operations and continuous workflow
- Facilitated operations for complete office while supporting staff members, as well with supervising, training.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Education
B.S Cyber Security & Information Assurance - Information Technology
WGU
UtahSkills
- Microsoft Office, Excel, and PowerPoint
- Concur
- Finance reporting
- Calendar management
- Project coordination
- Clinical Research
- Patient Consenting
- Insurance Contract Negotiations
- Data Analysis
- HIPPA Compliance
- Staff Training & Leadership
- Chart Review
- Personnel Management
- Insurance Verification
- EPIC Software
- Spreadsheet Development
- Presentation Design
- Transcription and Dictation
- Travel Coordination
- Meeting Support
- Reception Management
- Scheduling
- Spreadsheet Management
Timeline
Patient Service Coordinator
The University of Texas MD Anderson Cancer Center
05.2023 - Current
AmbulatoryServiceRepresentative
Kelsey-Seybold
11.2021 - 05.2023
Office Manager
Jimmy Schmidt M.D
12.2019 - 10.2021
Clinical Research Coordinator
Inspire General And Neurological Rehabilitation
01.2014 - 01.2020
B.S Cyber Security & Information Assurance - Information Technology
WGU
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