Summary
Overview
Work History
Skills
Timeline
Generic

Erica Hennen

New Prague,MN

Summary

Operations Manager and team leader inspires shared vision and empowers and motivates teams. Develops professional rapport, effectively leads teams, and positively influences diverse groups, applying sound business judgment and influencing skills to meet and exceed goals. Maintains basic working knowledge of operations with skill to drill down to identify problems and take corrective actions.

Overview

10
10
years of professional experience

Work History

Operations Manager

The Lodges Company
Burnsville, MN
02.2015 - Current
  • Worked with finance team to manage and streamline accounts receivable, and payroll processes
  • Promoted ideas of team collaboration, continuous professional development, and optimal performance to build success-oriented culture
  • Held team members responsible for reaching company objectives and processes
  • Recognized for excellence in building and motivating management and hourly teams
  • Supported back office procedures, including hiring and employment processes
  • Established objectives for staff, monitored performance, and coached on strategies to improve results
  • Managed team of 30+ employees with consistent record of accomplishment in achieving operations goals
  • Aligned new initiatives with operational process by effectively coordinating plans, resources, and teams according to established procedures
  • Scheduling for 30+ staff members
  • Resident care conferences with family members and case managers

Certified Nursing Assistant/Trained Medication Aide

Mala Strana, EH
New Prague, Minnesota
02.2014 - 07.2015
  • Performed light housekeeping, including cleaning patient rooms and changing sheets on beds
  • Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
  • Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising
  • Monitored patient medications and encouraged them to take medications and nutritional supplements as prescribed
  • Worked alongside dining room personnel to ensure that patients received the correct meals and that all residents were able to eat
  • Helped residents with daily living tasks including feeding, dressing, and personal hygiene
  • Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature
  • Disinfected patient rooms, bathrooms and examination areas to prevent disease spread
  • Resupplied patients with personal hygiene items like towels, soap and toilet paper
  • Monitored intake of food and medication and alerted staff to deterioration in patient conditions
  • Maintained confidentiality concerning treatment and personal information
  • Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs
  • Transported patients by wheelchair or rolling bed between care and examination rooms
  • Responded appropriately to family members when discussing patient care and instructions for discharge
  • Responded appropriately to symptoms and behavior
  • Supported the social and emotional needs of patients by providing caring companionship.

Skills

  • Team building and leadership Budgeting and cost control
  • Staff management Staff training
  • Schedule management Performance optimization
  • Process improvement

Timeline

Operations Manager

The Lodges Company
02.2015 - Current

Certified Nursing Assistant/Trained Medication Aide

Mala Strana, EH
02.2014 - 07.2015

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Erica Hennen