ERICA HENNING
Pleasant Prairie
Summary
Healthcare and manual labor professional with 8+ years of experience in claims processing and conservation work. Demonstrates strong skills in customer service, quality assurance, and problem solving, with a proven track record of improving claims accuracy and enhancing visitor experiences. Adept at fostering teamwork and training new hires, committed to maintaining high standards and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Site Technician
Illinois Department of Natural Resources
01.2024 - Current
- Operate heavy machinery for efficient material transport and park maintenance
- Conduct routine maintenance on equipment and facilities to ensure operational readiness
- Secure park premises after hours to maintain safety and security
- Participate in specialized training for equipment operation to enhance skill set
- Make informed decisions in the field to ensure task completion and safety
Conservation Worker
IDNR
06.2021 - 01.2024
- Maintain park grounds, enhancing visitor experience through regular upkeep
- Perform minor electrical and plumbing repairs, ensuring functionality
- Conduct pole sawing and weed whacking to preserve natural habitats
- Clean and repair facilities, promoting a safe and welcoming environment
- Maintain park grounds through mowing, minor repairs, and cleanup
- Perform essential upkeep tasks to ensure a safe and enjoyable environment for visitors
Claims Integrity Lead
irhythm technologies inc
04.2021 - 01.2023
- Lead training for new hires, ensuring seamless integration and skill development
- Enhance E.H.R
- Mapping accuracy, improving data reliability and workflow efficiency
- Track metrics to identify trends and support data-driven decision-making
- Conduct QA reviews, maintaining high standards and operational consistency
- Support SOP updates, ensuring compliance with industry best practices
- Lead claims integrity initiatives, optimizing EHR mapping and workflow processes
- Conduct thorough QA reviews, ensuring adherence to evolving industry standards
- Foster team growth through comprehensive training programs
- Serve as a key resource, facilitating knowledge sharing and maintaining up-to-date Standard Operating Procedures
Claims Integrity Specialist
irhythm technologies inc
09.2019 - 04.2021
- Processed claims accurately, ensuring proper billing and reducing errors by12%
- Collaborated with patients and insurers to resolve billing issues, enhancing satisfaction
- Utilized analytical skills to verify claim information, improving processing efficiency
- Communicated effectively with healthcare providers to obtain necessary billing details
- Achieved measurable improvements in claim accuracy and processing speed
Claims Integrity Specialist
Temp Agency
02.2019 - 09.2019
- Processed claims accurately to ensure proper billing and reimbursement
- Communicated effectively with patients and insurance firms to gather necessary billing details
- Resolved billing discrepancies, improving claim processing efficiency
- Collaborated with healthcare providers to verify patient information for accurate billing
- Enhanced billing accuracy, leading to measurable improvements in claim approval rates
Patient Financial Services Supervisor
Cancer Treatment Centers of America
04.2017 - 11.2018
- Led outpatient registration, optimizing staffing for ED, Outpatient, and PFSA areas
- Collaborated with patient financial advocates to enhance financial assistance decisions
- Conducted quality assurance on registrations, ensuring accuracy and compliance
- Assigned hospitalists effectively, improving patient care coordination
Business Services Quality Assurance Lead
Cancer Treatment Centers of America
06.2016 - 04.2017
- Ensured registrar accuracy, improving data integrity by12%
- Coordinated hospitalist assignments, enhancing patient care efficiency
- Verified inpatient census, maintaining precise patient and doctor records
- Checked billing for observation patients, ensuring correct charges
- Led quality assurance initiatives, analyzing business services processes to identify areas for improvement and implement data-driven solutions
Education
Associate's degree - Computer Programming
Gateway Technical College
Kenosha, WIHIGH SCHOOL DIPLOMA - undefined
CONTINENTAL ACADEMY
03.2003
Skills
- Flexible
- Problem Solving
- Communication
- Teamwork
- Microsoft Excel
- Salesforce
- Microsoft Word
- Quality Assurance
- Mowing
- Training
- Claims Processing
- Customer Service
Certification
- Driver's License
- RHIA
Hobbies and Interests
Landscape photography, Crocheting, Painting
Timeline
Site Technician
Illinois Department of Natural Resources
01.2024 - Current
Conservation Worker
IDNR
06.2021 - 01.2024
Claims Integrity Lead
irhythm technologies inc
04.2021 - 01.2023
Claims Integrity Specialist
irhythm technologies inc
09.2019 - 04.2021
Claims Integrity Specialist
Temp Agency
02.2019 - 09.2019
Patient Financial Services Supervisor
Cancer Treatment Centers of America
04.2017 - 11.2018
Business Services Quality Assurance Lead
Cancer Treatment Centers of America
06.2016 - 04.2017
HIGH SCHOOL DIPLOMA - undefined
CONTINENTAL ACADEMY
Associate's degree - Computer Programming
Gateway Technical College
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