ERICA Henrriquez
Hurlburt Field,FL
Summary
Highly skilled professional with over 21 years in customer service experience, enthusiastic about ensuring optimal customer service for all objectives. Energetic team player with top-notch management skills. I demonstrate a high level of ownership and initiative along with quick and effective decision making, maintaining excellent customer service through the sales and process.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Acquisition Specialist
Wilhoit Properties
01.2023 - Current
- I work alongside the Vice President, Director of Acquisitions and Special Assets, and the Regional Managers to prepare and execute the takeovers of newly purchased and acquired properties for the company
- Oversaw and maintained accountability for demand management, new vendor onboarding, forecasting and requisition.
- Exercised direct supervision over property staff.
- Develop and maintain strong working relationships with owners,residents and staff to minimize hassle for all parties.
- Travel to assist troubled assets to bring property back up to compliance, complete managorial daily tasks if manager is not hired.
- Assist with lease up properties, put in payments, assist with delinquency, renewals and move outs.
Property Management Specialist
Wilhoit Properties
10.2022 - 12.2022
- I traveled 75% of my time, during which I train and assist a team of 16- 18 staff members, all of which are new to the company.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- I make sure that all reports, closeouts and accounting are completed, and each staff member is knowledgeable on policy and LIHTC rules and regulations.
- Drafted and monitored budgets for overall maintenance and operations.
Property Manager
HenrriquezWilhoit Properties
10.2018 - 09.2022
- Responsible for the physical management of the property, began and led a full renovation, community wide, to start July 2022
- Developed and executed plan to achieve and maintain 96% or better rate of occupancy
- Minimized expenses while maximizing profit
- Constantly presented an excellent image of the company and its services and received 100% resident and customer satisfaction ratings
- Revitalized an under-performing community through aggressive expenditure analysis, targeting growth potential, reducing unnecessary expenses and intensive staff training.
Property Manager
BH Management Services LLC
Abilene, TX
01.2015 - 10.2018
- I was responsible for a team of three that worked together to maintain the daily tasks for the property
- Analyzed operational information for impact on NOI, identified trends and recommended appropriate adjustments
- Performed monthly financial reports and decreased errors by 10%
- Developed and executed plan to achieve and maintain 96% or better rate of occupancy
- Evaluated and recommended changes in rental pricing strategies.
Call Center Representative
Teleperformance
Abilene, TX
07.2015 - 10.2015
- I took inbound calls regarding the accounts for Sallie Mae Student Loan Company
- Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
Assistant Property Manager
Alton's Investments
Abilene, TX
10.2013 - 07.2015
- I was responsible for all resident ledgers, delinquency and court eviction filings and proceedings
- I also processed all new move ins, move outs and payables for 5 properties
- Showed apartments to potential tenants and answered questions regarding the community
- Resolved conflicts between tenants in the most effective manner.
Leasing Consultant
Univesco LLC
Abilene, TX
05.2013 - 09.2013
- I was responsible for work order intake, resident relations, incoming traffic and new leases
- Marketed the property to local businesses through collateral, emails and phone calls
- Escalated any major issues to the property manager for immediate remediation.
Call Center Representative
Halftime Sports
Abilene, TX
10.2011 - 05.2013
- All outbound calls were directed to promote school sponsorships
- We called on behalf of schools across the nation
- Built long-term customer relationships and advised customers on purchases and promotions.
Patient Care Technician
Abilene State Supported Living Center
Abilene, TX
11.2007 - 12.2010
- I assisted with the daily routines of the residents that lived in the home
- We would transport to appointments and complete behavioral charts daily
- Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan
- Provided patient education.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Assistant Price Coordinator
United Supermarkets L.L.C
Abilene, TX
08.2003 - 12.2007
- I was responsible for rotating the weekly ad prices throughout the store and inventory of new products
- Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions.
Education
HCCP -
Zefferts
05-2024
High School Diploma -
Abilene High School
Abilene, TX01.2006
Some College (No Degree) -
Cisco College
Skills
- Full knowledge and practice of Fair Housing
- Organizational know how
- Team Management
- Supervision & Leadership
- Marketing and advertising
- Financial budgeting and reporting
- Typing 52 WPM
- Conflict Resolution
- Learning/Adaptability Skills
- Customer service-focused
- Affordable housing programs knowledge
Certification
- HCM-TC certification
Education and Training
other
Timeline
Acquisition Specialist
Wilhoit Properties
01.2023 - Current
Property Management Specialist
Wilhoit Properties
10.2022 - 12.2022
Property Manager
HenrriquezWilhoit Properties
10.2018 - 09.2022
Call Center Representative
Teleperformance
07.2015 - 10.2015
Property Manager
BH Management Services LLC
01.2015 - 10.2018
Assistant Property Manager
Alton's Investments
10.2013 - 07.2015
Leasing Consultant
Univesco LLC
05.2013 - 09.2013
Call Center Representative
Halftime Sports
10.2011 - 05.2013
Patient Care Technician
Abilene State Supported Living Center
11.2007 - 12.2010
Assistant Price Coordinator
United Supermarkets L.L.C
08.2003 - 12.2007
HCCP -
Zefferts
High School Diploma -
Abilene High School
Some College (No Degree) -
Cisco College
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