Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Erica Henschel

Erica Henschel

Plymouth

Summary

Motivated individual offering a valuable skillset in all facets of Marketing and Business. I am a hard worker who prides myself on my positive teamwork-oriented attitude, organization, and work ethic.

Overview

10
10
years of professional experience

Work History

Food & Beverage Manager

Green Bay Country Club
10.2024 - Current
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.

Event Coordinator/Bartender Supervisor

Kohler Swing Studio
02.2023 - 10.2024
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.

Realtor

Badger Realty Team
08.2021 - Current
  • Creates visually appealing and user friendly online property listings.
  • Strategically showcasing my personal brand through website design.
  • Developing and implementing strategic marketing plans to increase potential for selling properties and generating more leads.
  • Marketing property for clients by hosting open houses and advertising both online and in print.
  • Assisting buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Advising and informing prospective clients on current market activities and conditions.
  • Writes contracts to outline sales and purchases of properties.
  • Compares recently sold area properties to determine competitive market prices.

Waitress/Shift Leader

Del Bar
04.2021 - 01.2024
  • Training new employees and delegating daily tasks and responsibilities.
  • Resolving customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Delivering superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Preparing shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintaining payroll information by collecting, calculating, and entering data into the payroll system.

Administrative Specialist

Brandl Insurance
01.2019 - 01.2021
  • Enhanced customer outreach by curating agent profiles, complete with captivating profile pictures and online biographies.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Resolved customer concerns efficiently to promote satisfaction and loyalty.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Prepared project documents, reports and brochures.

Shift Leader

Kohler Waters Spa
02.2016 - 01.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Customer relations and appointment scheduling with high profile clients.
  • Forbes Five Star Etiquette Training

Office Assistant/Receptionist

TRICOR Insurance
08.2014 - 01.2016
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Interacted with customers by phone, email, or in-person to provide information.

Education

Bachelor of Arts - Marketing

UW Green Bay
Green Bay, WI
06.2025

Associate of Arts - Marketing

UW Green Bay
Green Bay, WI
06.2020

High School Diploma -

Plymouth High School
Plymouth
06.2016

Skills

  • Positive Attitude and Energetic
  • Analytical and Logical Thinking
  • Team Collaboration
  • Concept Design
  • Adobe Creative Suite
  • WordPress
  • Computer Proficiency
  • User Experience Design
  • Personal Initiative
  • MLS Data Entry and Maintenance
  • Web Content Creation
  • Google Analytics

Timeline

Food & Beverage Manager

Green Bay Country Club
10.2024 - Current

Event Coordinator/Bartender Supervisor

Kohler Swing Studio
02.2023 - 10.2024

Realtor

Badger Realty Team
08.2021 - Current

Waitress/Shift Leader

Del Bar
04.2021 - 01.2024

Administrative Specialist

Brandl Insurance
01.2019 - 01.2021

Shift Leader

Kohler Waters Spa
02.2016 - 01.2019

Office Assistant/Receptionist

TRICOR Insurance
08.2014 - 01.2016

Bachelor of Arts - Marketing

UW Green Bay

Associate of Arts - Marketing

UW Green Bay

High School Diploma -

Plymouth High School

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Erica Henschel