ERICA HENSEL
St. Louis,MO
Summary
Energetic and personable bartender with 10 years of experience in upscale restaurants & busy nightclubs. Known for crafting quality cocktails, providing excellent customer service, and maintaining composure in high-pressure environments. Strong multitasker with a deep knowledge of spirits, beer, and wine.
Overview
12
12
years of professional experience
Work History
Server/ Bartender
FIRST RESPONDERS' RESTORATION
St. Louis, MO, USA
03.2023 - Current
- Energetic and personable bartender with 10 years of experience in [type of venues – e.g., upscale restaurants, busy nightclubs, hotel lounges]. Known for crafting quality cocktails, providing excellent customer service, and maintaining composure in high-pressure environments. Strong multitasker with a deep knowledge of spirits, beer, and wine.
Bartender
Patty’O’s
St. Louis, MO, USA
03.2022 - 09.2022
- Prepared and served beverages to 100+ customers per shift in a fast-paced environment
- Upselling & Sales Strategy
- Handled customer complaints and special requests with professionalism
- Maintained cleanliness and organization of bar area in compliance with health regulations
- Managed nightly cash reconciliation and POS reports
Server (Front Dining Room)
Capital Grille
St. Louis, MO, USA
12.2017 - 09.2019
- Delivered an exceptionally distinctive dining experience to every guest
- Provided beverage and food recommendations that meet or exceed expectations
- Built strong relationships with regular guests and maintained high customer retention
- Upselling & Sales Strategy
- Handled customer complaints and special requests with professionalism
- Managed nightly cash reconciliation and POS reports
Bartender
Scape
St. Louis, MO, USA
12.2016 - 10.2017
- Classic & Modern Mixology
- Speed Bartending & High Volume
- Built strong relationships with regular guests and maintained high customer retention
- Upselling & Sales Strategy
- Menu Development & Seasonal Cocktails
- Managed nightly cash reconciliation and POS reports
- Team Leadership & Staff Training
Bottle Service Waitress
Pepper Lounge
St. Louis, MO, USA
05.2016 - 02.2017
- VIP Guest Service
- Upselling & Sales Strategy
- Cocktail & Bottle Presentation
- Fast-paced Service
- Handled customer complaints and special requests with professionalism.
- Managed nightly cash reconciliation and POS reports.
- Knowledge of Top-shelf Spirits & Champagne
Bottle Service Waitress
Harry’s
St. Louis, MO, USA
04.2013 - 03.2015
- VIP Guest Service
- Upselling & Sales Strategy
- Cocktail & Bottle Presentation
- Fast-paced Service
- Handled customer complaints and special requests with professionalism.
- Managed nightly cash reconciliation and POS reports.
- Knowledge of Top-shelf Spirits & Champagne
Skills
- Mixology & Signature Cocktails
- Knowledge of Wines, Spirits, and Beer
- Cash & Credit Transactions / POS Systems
- Speed & Accuracy Under Pressure
- Excellent Customer Service
- Team-Oriented Communication
Timeline
Server/ Bartender
FIRST RESPONDERS' RESTORATION
03.2023 - Current
Bartender
Patty’O’s
03.2022 - 09.2022
Server (Front Dining Room)
Capital Grille
12.2017 - 09.2019
Bartender
Scape
12.2016 - 10.2017
Bottle Service Waitress
Pepper Lounge
05.2016 - 02.2017
Bottle Service Waitress
Harry’s
04.2013 - 03.2015