Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Hermansen

Portland,OR

Summary

Dynamic Clinical Lead with a proven track record at Dermatology Associates, enhancing patient care through clinical expertise and innovative workflow improvements. Skilled in healthcare informatics and team management, I've significantly boosted patient satisfaction and staff development. My approach combines critical thinking and effective communication, ensuring high-quality, efficient patient service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Clinical Lead

Dermatology Associates
09.2024 - Current
  • Streamlined workflow processes for increased efficiency and improved patient care delivery.
  • Mentored junior staff members, fostering a supportive learning environment and enhancing their professional growth.
  • Assessed patient history to identify concerning symptoms, diagnose concerns and develop tailored treatment plans.
  • Assisted physicians with completing medical procedures and treatments.
  • Prepared laboratory specimens for testing, obtained results and notified patients of findings.
  • Maintained safe and sterile environment for optimum patient treatment.
  • Ordered and restocked medical supplies for Lake Oswego Dermatology office.
  • Enhanced team performance by providing regular supervision, training, and professional development opportunities.
  • Optimized appointment scheduling processes, effectively reducing wait times while maintaining quality care standards.
  • Boosted patient satisfaction by addressing concerns promptly and providing exceptional customer service.
  • Assisted in the recruitment process of new medical staff members by conducting interviews and evaluating candidates'' qualifications based on job requirements.
  • Managed employee schedules efficiently to ensure appropriate staffing levels at all times throughout the day-to-day operations of the clinic or practice setting as needed.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
  • Promoted a culture of safety within the unit by enforcing infection control measures and advocating for risk reduction strategies among staff members.
  • Upheld correct protocols for infection prevention and control

Medical Assistant

Clear Choice Dermatology
09.2023 - 02.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Medical Assistant

West Lake Dermatology
10.2022 - 08.2023
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved clinical workflow with introduction of electronic health records system.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

Front Desk Agent

Spine In Line Chiropractic And Rehabilitation
10.2020 - 09.2022
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Handled emergency situations with calmness and efficiency, ensuring guest safety.
  • Monitored lobby area for cleanliness and comfort, ensuring positive first impression.
  • Assisted in training new front desk agents, sharing best practices and procedures.
  • Maintained high levels of guest privacy by securely managing personal information.

Salon Owner/Operator

Lash and Skin Loft
01.2018 - 03.2021
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.

Education

High School Diploma -

Reedsport Highschool
Reedsport, OR

Medicine

Austin Medical Assistant Program
Austin, TX

Esthetics

International Beauty School
Eugene, OR
06-2018

Skills

  • Healthcare Informatics
  • Clinical expertise
  • Team Management
  • Patient Care Coordination
  • Staff Development
  • Innovation and Creativity
  • Clinical Decision Making
  • Patient Safety
  • Healthcare regulations
  • HIPAA Compliance
  • Maintaining confidentiality
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Problem-solving abilities
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Direct Patient Care
  • Active Listening
  • Effective Communication
  • Relationship Building
  • Clinical Documentation
  • Medication Administration
  • Infection Control
  • Medical Terminology
  • Professionalism
  • Documentation And Reporting
  • Written Communication
  • Medical Administration

Certification

  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association.

Timeline

Clinical Lead

Dermatology Associates
09.2024 - Current

Medical Assistant

Clear Choice Dermatology
09.2023 - 02.2024

Medical Assistant

West Lake Dermatology
10.2022 - 08.2023

Front Desk Agent

Spine In Line Chiropractic And Rehabilitation
10.2020 - 09.2022

Salon Owner/Operator

Lash and Skin Loft
01.2018 - 03.2021

High School Diploma -

Reedsport Highschool

Medicine

Austin Medical Assistant Program

Esthetics

International Beauty School

Similar Profiles

CREATE PROFILE
Erica Hermansen