Erica Hernandez
Bastrop,TX
Summary
Accuracy-driven Electronic Assembler familiar with working in fast-paced production environments, checking quality and preparing final packages. Knowledgeable about a wide range of related assembly tasks, including epoxy bonding, stamping and etching. Looking to bring 7+years of related experience to a challenging new role.
Dedicated and a loyal employee, ethic can be described as excited to learn and driven towards growth.
Executes with a open and positive attitude, which is an important part of being successful.
Work ethic is a set of values based on the ideals of discipline and hard work. Forming good habits, as focusing, staying motivated and finishing tasks. Enthusiastic job seeker, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of process and training in production. Motivated to learn, grow and excel. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee seeking position. Offering excellent communication and good judgment.
Overview
7
7
years of professional experience
Work History
Electronic Assembler 2
Bae Systems Inc.
Austin, TX
10.2018 - Current
- Used precision measuring equipment to check final products for adherence to tolerance limits.
- Assembled components per technical specifications and production guidelines.
- Completed high-quality Class 3 products with skilled assembly of systems, supports and connections.
- Subassemblies and systems per IPC Standards.
- Certified SMT Operator
- Certified AOI Operator
- J-Standard Certification
- Ability to manage and Comprehend setup process per schematics.
- Capable of dealing directly with BOM's, process equipment, logistics department,and direct teamwork.
- Certified and effective in 12 operations for Circuit Card Assembly.
- Production Control
- Material Handler
- MSL/ESD Certification
- Class 3 Certified
- Solder Certification
- Mechanical Certification
- Lead Trainer
Mechanical Assembler
VirTex Enterprise
Austin, Texas
01.2016 - 08.2017
- Disassembled and inspected Mechanics.
- Maintained neat and clean work area, clearing debris, organizing parts and keeping spaces open.
- Performed repeated tasks while sitting or standing over extended periods of time.
- Maintained counts and lifts, shifts and stocks materials and parts.
- Built containers and packed parts in accordance with detailed packing specifications.
- Executed entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
- Hardware Programming
- Run-in testing
- Pack-out products
Technical Support Representative
General Motors Co
Austin, Texas
08.2015 - 02.2016
- Resolved diverse range of technical issues across 20+ systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Submitted service tickets for equipment maintenance requests.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and On-Star
- Researched product and issue resolution tactics to address customer concerns.
- Managed high levels of call flow and responded to our customer's technical support needs.
- White Glove Treatment
Lead Mechanical Technician
Flextronics
Austin, Texas
11.2013 - 03.2015
- Completed customer orders and warranty services according to manufacturer specifications.
- Assembled Apple Mac Pro
- Followed Strict 5's Structure
- Quality Assurance
- Maintained and managed all programming, stations,tools and machines to ensure production
- Trained/Assigned tasks to associates, staffed projects,tracked progress and updates.
- Managed team of three direct reports responsible for ongoing product optimization.
Education
GED -
Austin Community College
Austin, TX07.2005
Skills
- Assemblies ,hand tools, heat gun operations
- Circuit Card expertise
- Soldering skills
- Blueprint Interpretation
- Quality inspections
- Component installations
- Electrical diagnostics
- IPC Certification
- J-Standard Certification
- Excel, Word Document
- Trainer
- Material Handler
- Programming
- SMT Certification, AOI Certification, Production Control
- Radiation Training ,X-Ray Certification
- Class 3 Certified
Timeline
Electronic Assembler 2
Bae Systems Inc.
10.2018 - Current
Mechanical Assembler
VirTex Enterprise
01.2016 - 08.2017
Technical Support Representative
General Motors Co
08.2015 - 02.2016
Lead Mechanical Technician
Flextronics
11.2013 - 03.2015
GED -
Austin Community College
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