Erica Hernandez
Bronx,NY
Summary
Talented Sales Professional successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Top 100 Registry
03.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, manage current accounts and closed sales on both new business and upsell leads
- Utilized Microsoft 365 Suite products for client account management, sales metrics and leads
- Consistently exceed sales quotas and top-performer status.
Business Funding
Dreams & Ambitions, LLC
01.2019 - 03.2022
- Secured Lender/Partnership Acquisitions via ISO agreements
- Prepared, Processed, and managed merchant financial documents and files for submission to lenders for credit line, advance, and lending approvals
- Created, maintained, and managed relationships with business owners to build a strong book of business
- Presented options, negotiated fees, programs, and points to secure deals between merchants and lenders
- Contract explanation, signing, and distribution. Utilization of Docusign
- Managed all client leads, sales metrics & KPIs, and pipeline management via ZOHO and Salesforce CRM
Funding Specialist
MCA
01.2018 - 12.2018
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Reviewed and validated details of loan applications and closing documentation.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Corroborated on-time payments and meeting of loan terms by assessing customer accounts.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Contributed 35% of total revenue generated on a team of 6 people
Talent Director
Barbizon Modeling Agency
01.2017 - 01.2018
- Drove communication between directors, producers, talent agents and actors to maintain efficient casting practices and execution.
- Coordinated casting sessions by reserving audition space, scheduling talent and spearheading day-of activities.
- Prioritized numerous activities by continually updating information, controlling scheduling and corresponding with contacts via phone and email.
- Consistent Top performer with a 40% closing ratio, direct sales B2C
- Negotiated contract agreements with performers, with agents or between performers and agents or production companies.
- Orchestrated casting for productions by holding auditions and securing ideal talent.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Inside Sales Representative
Americord Registry
06.2015 - 01.2017
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Informed new mothers of the benefits of cord blood banking and regenerative medicine while maintaining top performer status in the capacity of B2C sales
Account Executive
Timetric
02.2013 - 04.2015
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Managed sales cycle to maintain solid customer base.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Cross-sold products and services to clients to secure additional business and grow revenue streams.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Serviced accounts and proposed new products and services to maximize revenue.
- Performed Demo presentations online with multiple team members from large organizations to secure contracts and close deals
- Utilized email, social media and direct calls to locate decision makers, create leads and market the Timetric Platform
Inside Sales
Trulia.com
07.2010 - 02.2013
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Set up new accounts, established customer credit and set up payment methods.
- Used CRM software to maintain detailed contact logs and account records.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Consistently achieved top ten sales representative on a sales floor of 100+
Education
High School Diploma -
Sem Yeto High School
Fairfield, CASkills
- Persuasive Negotiator
- Account Acquisition
- Customer Service
- Opportunity Identification
- Contract Management
- Compelling Presentations
- Attention to Detail
- Sales Presentations
- Salesforce CRM
- Relationship Building
- Pipeline Development
- B2B Sales
Timeline
Inside Sales Representative
Top 100 Registry
03.2022 - Current
Business Funding
Dreams & Ambitions, LLC
01.2019 - 03.2022
Funding Specialist
MCA
01.2018 - 12.2018
Talent Director
Barbizon Modeling Agency
01.2017 - 01.2018
Inside Sales Representative
Americord Registry
06.2015 - 01.2017
Account Executive
Timetric
02.2013 - 04.2015
Inside Sales
Trulia.com
07.2010 - 02.2013
High School Diploma -
Sem Yeto High School
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