Erica Hernandez
Collinsville,IL
Summary
My name is Erica Hernandez, energetic, friendly, and reliable, and excel in a customer/ client environment. Proven performer with excellent communication and relationship building skills that create long term, loyal customers. Capable to handle all types of monetary transactions and am a fast learner. Love learning new things and meeting new people. I am a hard worker and am very passionate about customer service and giving people a great experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Son Shine Creations
CEO/OWENER
03.2020 - Current
- Manage over 30 orders per day.
- Create designs and make customize items, such: Shirts, tumblers, mugs, decals, business cards, car magnets, plates, key chains, and much more products.
- Keep control of accounts payable/receivable.
- Advertise in social media.
- Keep organization of work schedules and procedures.
- Control Inventory
- Make sales to customers and companies.
- Design companies logos.
- Photoshop,
- CAD,
- Corel,
- Quickbooks,
- Microsoft,
- Cricut,
- Silhouette Studios.
Inventory Manager /Shipping and Receiving Coordinator
Winning Streak
03.2012 - 03.2020
- Manage over 100 orders per day efficiently.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Designed and implemented successful inventory control system to track inventory levels and optimize stock levels.
- Analyzed inventory data to identify and address stock discrepancies.
- Organized records, schedules and completed orders.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
Office Manager
Salazar Brothers LLC
04.2007 - 12.2010
- Manage office on my own from phone calls to work estimates, bid proposals, payroll, accounting, e-mails, meetings and kept licenses up to date.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used accounting software to prepare weekly and monthly financial reports.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Completed financial reports, providing insight into performance, operations, and cash flow.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Payroll
Education
Associate of Science - Computer Aided Drafting And Design
ITT Technical Institute - Missouri
Arnold, MO08.2009
High School Diploma -
Collinsville High School
Collinsville05.2002
Skills
- Bilingual Spanish / English
- Excellent multi-tasking ability
- Organizational skills
- Creative problem solving
- Good communication skills
- Documentation and Control
- Administrative Support
- Inventory Control
- Payroll Administration
- Office Administration
- Presentation Design
- AutoCAD
- Creative Thinking
- Cost Estimation
- Graphic Design
- Photoshop
- Accounts Receivable/Payable
- Quick books
- Microsoft Word, Excel, Power Point
Certification
- Associate Degree in Computer Drafting and Design.
Additional Information
References
Daisy Acosta
618-789-5929
Arcelia Villa
618-798-1711
Fabiola Hermosillo
618-698-6141
Timeline
Son Shine Creations
CEO/OWENER
03.2020 - Current
Inventory Manager /Shipping and Receiving Coordinator
Winning Streak
03.2012 - 03.2020
Office Manager
Salazar Brothers LLC
04.2007 - 12.2010
Associate of Science - Computer Aided Drafting And Design
ITT Technical Institute - Missouri
High School Diploma -
Collinsville High School
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