Summary
Overview
Work History
Skills
Volunteer
References
Timeline
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Erica Hernandez

Chino Hills,CA

Summary

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.

Overview

25
25
years of professional experience

Work History

Mortgage Loan Officer

Accelin Loan, LLC
Chino Hills, CA
05.2020 - Current
  • Analyzed financial data, credit reports and loan documents to determine eligibility for mortgage loans.
  • Facilitated the application process by gathering documentation and verifying accuracy of information.
  • Educated customers on various types of mortgages, interest rates and other related topics.
  • Generated referrals from existing client base through excellent customer service.
  • Provided training sessions for junior staff members on proper use of software programs used in daily operations.

Manager of Business Development and Sales

Versatile High-Performance Coatings
Anaheim, CA
06.2018 - 03.2020
  • Developed and implemented effective strategies to expand customer base and increase sales.
  • Organized business development initiatives such as trade shows, seminars, workshops to network with potential clients.
  • Supervised sales teams by providing guidance on how to effectively close deals.
  • Managed three departments in two states; Sales, Customer Service, and Technical Support
  • Provided training to sales staff on effective communication techniques when dealing with clients.
  • Identified areas for improvement in operational processes and developed solutions to enhance efficiency.
  • Leveraged CRM system to manage sales activities and track sales performance.

Mortgage Loan Officer

Wells Fargo Home Mortgage
Ontario, CA
04.2012 - 07.2018
  • Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
  • Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
  • Evaluated existing customer accounts for refinancing opportunities or additional services offered by the company.
  • Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.

Sales Representative/Office Manager

Conduit Development, Inc.
Los Alamitos, CA
08.2008 - 02.2012
  • Provided exceptional customer service throughout the entire sales process.
  • Provided administrative support to management team including preparing reports and presentations.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

Sales Representative/Office Manager

Coating Systems, Inc.
Placentia, CA
10.2005 - 07.2008
  • Provided technical support for customers using the company's products or services.
  • Managed inventory levels by ordering sufficient stock for each account.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Prepared bids on upcoming projects based on estimated costs for labor, materials and equipment usage.

Regional Sales Manager

Versatile Building Products
Carson, CA
05.1999 - 09.2005
  • Generated new sales leads through cold calling and networking activities.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Provided technical support for customers using the company's products or services.
  • Organized and attended industry events such as conferences, seminars, and trade shows
  • Recommended changes in policies or procedures that would improve the quality of products or services offered.
  • Collaborated with product development team to create new products tailored to local markets.

Skills

  • Relationship Building and Management
  • Problem-Solving Aptitude
  • CRM Proficiency
  • Sales Team Training and Management
  • National Account Management
  • Operations Management
  • Adaptability and Flexibility
  • Decision-Making

Volunteer

  • Sports Booster Club, Chino Hills, CA, Sep 2010 - May 2023, Organize school activities and festivals, design and distribute flyers, schedule volunteers, manage donations, organize fundraisers, assist with bingo and organize and manage rummage sale.
  • Room Parent / PTO, Chino Hills, CA, Aug 2008 -Jun 2015, Assist teacher with 33 students, overlook students work, help students individually, and organize classroom, school activities, and festivals, design and distribute flyers, schedule volunteers, manage donations, and organize fundraisers.

References

References available upon request.

Timeline

Mortgage Loan Officer

Accelin Loan, LLC
05.2020 - Current

Manager of Business Development and Sales

Versatile High-Performance Coatings
06.2018 - 03.2020

Mortgage Loan Officer

Wells Fargo Home Mortgage
04.2012 - 07.2018

Sales Representative/Office Manager

Conduit Development, Inc.
08.2008 - 02.2012

Sales Representative/Office Manager

Coating Systems, Inc.
10.2005 - 07.2008

Regional Sales Manager

Versatile Building Products
05.1999 - 09.2005

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Erica Hernandez