Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erica Hernandez

Houston,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Innovative and goal-oriented Management professional committed to the area of work . Dedicated team player skilled at mediation and conflict resolution.

Customer-focused professional with successful 3-year career in customer service. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Hardworking and passionate job seeker with strong organizational skills, customer service skills, and management skills . Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

PLS Check Cashing
08.2021 - 07.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Customer service shift supervisor

Shift Manager

Burger King
11.2019 - 03.2020
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained and mentored new employees to maximize team performance.
  • Exercised composure under pressure and in escalated customer service scenarios.

Cashier

Wingstop
07.2018 - 11.2019
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Reviewed weekly sales ads and monitored price changes.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High School Diploma -

George Bush High School
06.2021

Skills

  • Excellent Communication
  • Teamwork and Collaboration
  • Multitasking and Organization
  • Verbal and Written Communication
  • Customer Service
  • Attention to Detail
  • Spanish Fluency
  • Team Player
  • Cash handling expertise
  • Inventory control and record keeping
  • Financial Management
  • Cash Handling
  • Staff Supervision
  • Team Supervision
  • Customer Service Management
  • Drawer Assignments
  • Account Management

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Shift Supervisor

PLS Check Cashing
08.2021 - 07.2024

Shift Manager

Burger King
11.2019 - 03.2020

Cashier

Wingstop
07.2018 - 11.2019

High School Diploma -

George Bush High School

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Erica Hernandez