Erica Hernandez
San Diego,CA
Summary
Seasoned Contractor successful at completing construction projects quickly and cost-effectively.
Executes highest level of standards. Resourceful Contractor known for completing projects with high productivity and efficiency. Possess specialized skills in project management, budgeting, and client relations. Excel in communication, problem-solving, and team leadership, ensuring successful project outcomes and client satisfaction.
Overview
9
9
years of professional experience
Work History
Lead Staffing/Contractor
San Diego, Ca
01.2022 - Current
- Assisting Payroll, HR, and Facilities.
- Job includes timekeeping, working in a shipyard environment.
- Creating spreadsheets and working on SDSR projects, such as work packs, reading drawings, and tech manuals.
- Also assist in managing training, PTO, and checking out tools.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinate activities between departments and outside parties.
- Work on complex assignments where independent action and a high degree of initiative are required in resolving problems and developing recommendations.
- Handled confidential documents in an organized fashion according to established protocol.
- Developed project plans for various tasks assigned by upper management.
- Monitored progress on projects assigned by upper management.
- Work independently to determine methods and procedures on new assignments and may direct the activities of other non-exempt personnel.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Small Businesses Owner
Bridgley Inc.
Irvine, CA
01.2020 - 01.2024
- Assisted in the Director's goals and policies
- Manage the general direction of the company
- Creative marketing and Operation strategy
- Cross sales
- Expense control
- Staff management
- Service production
- Department Supervisor
- Managed operations process planning, control and performance improvement
- Assisted in billing and payment transactions
- Collections specialist
- Assist in customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Assistant Director of Operations
Bridgley Inc.
Irvine, CA
01.2019 - 02.2020
- Assisted in the Director's goals and policies
- Manage the general direction of the company
- Creative marketing and Operation strategy
- Cross sales
- Expense control
- Staff management
- Service production
- Department Supervisor
- Managed operations process planning, control and performance improvement
- Assisted in billing and payment transactions
- Collections specialist
- Assist in customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
Department Manager
Optima Advocates
Irvine, CA
01.2018 - 01.2019
- Case manager, process private student loans
- Communicate with student loan lenders
- Send out debt validation letters
- Negotiate rate reductions
- Assist clients with credit reporting
- Handle retention issues
- Manage billing
- Run reports through CRM
- Maintain department protocol
- Interviewing and hiring processors
- Lead department meetings.
Processor
SLAC Inc.
Norco, CA
09.2015 - 10.2017
- Process Federal student loans
- Case manager
- Assisted clients with applications for Federal student loans
- Advised clients on the best programs
- Re-certified client on yearly applications
- Maintained accounts as well as updated Federal loan login information.
Education
Mount San Jacinto College
Menifee, CA01.2012
Diploma -
International Air Academy
Vancouver, WA01.1998
High School Diploma -
A.B. Miller High School
Fontana, CA06.1997
Skills
- Team building
- Microsoft Office
- Customer Service
- Training
- Communications
- Time Management
- Marketing
- Accounting
- Operations
- Superb management skills
- Worksite safety
- Scheduling and Planning
Timeline
Lead Staffing/Contractor
01.2022 - Current
Small Businesses Owner
Bridgley Inc.
01.2020 - 01.2024
Assistant Director of Operations
Bridgley Inc.
01.2019 - 02.2020
Department Manager
Optima Advocates
01.2018 - 01.2019
Processor
SLAC Inc.
09.2015 - 10.2017
Mount San Jacinto College
Diploma -
International Air Academy
High School Diploma -
A.B. Miller High School
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