Erica Hernandez
San Diego,CA
Summary
Energetic cashier with several years of experience assisting customers with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boosts sales by explaining current promotions, relating to customers and building rapport.
Overview
4
4
years of professional experience
Work History
Retail Cashier
Delaware North
San Diego, CA
07.2021 - 09.2021
- Greets and acknowledges guests, answers their questions and assists them whenever possible.
- Processes sale with appropriate point of sale system, accepts payment, counts change and bags merchandise.
- Maintains records related to sales.
- Routinely stocks merchandise and faces items on shelves.
- Verifies amount of bank at beginning and the end of each shift.
- Maintains a clean and organized store or stand.
- Maintains orderly back-stock and knows where goods are to be found.
- Completes all related close-out paperwork.
- Performs other duties as assigned.
- Adhered to company guidelines for dealing with difficult or irate customers.
- Communicated regularly with clients regarding changes or updates needed in translated materials.
- Interpreted conversations between Spanish-speaking clients and English-speaking staff members.
Youth Care Worker
Youth Care Worker
San Diego, CA
04.2021 - 07.2021
- Monitor and supervise children under the care of the governmental organization.
- Escort unaccompanied youth to medical care, dining, restroom etc..
- All under COVID 19 protocol
- Work with team/support agencies.
- Attend to medical emergencies/alert support agencies.
- Interpret Spanish to English for non Spanish speaking workers.
Retail Clerk
Jimbo’s…Naturally
San Diego, CA
01.2019 - 10.2019
- Handling produce
- Interacting with customers.
- Stock and organize display case.
- Help customers locate, choose, and buy product.
- Clean and sanitize the work area while also maintaining the tools and equipment.
- Help customers with their queries and provide recommendations/ samples.
- Ensure prompt service and a high level of customer satisfaction.
- Informed customers about available payment options such as credit cards or checks.
- Facilitated smooth communication between bilingual parties by providing clear interpretations without altering the meaning or intent of original messages.
- Facilitated communication between Japanese business partners and their foreign counterparts by interpreting spoken language accurately and efficiently.
Retail Associate
Mario’s Family Clothing
San Diego, CA
08.2017 - 10.2017
- Helped cashier, retrieving embroidery orders
- Assist customers finding items inside the store
- Helping customers with embroidery on uniforms, hats, shirts.
- Stock and organize displays of clothing items
Education
Associate of Arts -
San Diego Mesa College
San Diego, CALanguages
Mandarin Chinese
Professional
Japanese
Professional
Spanish
Native/ Bilingual
Timeline
Retail Cashier
Delaware North
07.2021 - 09.2021
Youth Care Worker
Youth Care Worker
04.2021 - 07.2021
Retail Clerk
Jimbo’s…Naturally
01.2019 - 10.2019
Retail Associate
Mario’s Family Clothing
08.2017 - 10.2017
Associate of Arts -
San Diego Mesa College
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