Erica Hernandez
San Antonio
Summary
Dynamic Referral Coordinator at Humana Military with a proven track record in enhancing patient satisfaction through meticulous referral management and exceptional customer service. Skilled in insurance verification and proficient in scheduling software, I ensure seamless transitions in healthcare while maintaining compliance with HIPAA regulations. Committed to delivering high-quality patient care and organizational growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Referral Coordinator
Humana Military
02.2018 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Assist beneficiaries that qualify for Line of Duty (LOD) care if they incur or aggravate an injury, illness, or disease while in the line of duty.
- Determines if the beneficiary is to receive health care for these injuries or illness after their active-duty period is complete.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
Education
High School Diploma -
Harlandale High School
San Antonio, TX05-1994
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Medical terminology knowledge
- Data entry proficiency
- Follow-up coordination
- Scheduling software
- Accurate documentation
- HIPAA regulations
- Notetaking and documentation
- Physician authorizations
- Google suite proficiency
- Multi-line telephone operation
- Organizational growth
- Healthcare systems
- Outbound calls
- Referral tracking
- MS office expertise
- HIPAA guidelines
- Critical thinking
Timeline
Referral Coordinator
Humana Military
02.2018 - Current
High School Diploma -
Harlandale High School
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